Find Answers to Known Issues
How to Customize and Save Your Workspace in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want a cleaner, more focused workspace You want to hide unused options in panels You want to save a customized workspace layout Problem / Question The workspace contains too many options, making it harder ...
Jobs Stuck on "Waiting for Print" – PrintQueue Offline or Not Open
Applies to: Ergosoft RIP Use this when: Jobs are stuck on “Waiting for Print” You sent a job to print but nothing happens The job is processed but not printed Problem / Question A job has finished ripping but remains in the queue with the status ...
How to Change the Unit of Measure in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want to switch between centimeters and inches The ruler or job dimensions are displayed in the wrong unit You need consistent measurement units for your workflow Problem / Question The unit of measure (e.g. ...
How to Change the User Interface Color in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want to customize the appearance of the user interface You prefer a different color scheme (e.g. light instead of dark) You want to adjust accent colors for better visibility Problem / Question You want to ...
Jobs Stuck on "Waiting to RIP" – No RIP Engine Running
Applies to: Ergosoft RIP 2025 and later Use this when: Jobs remain in “Waiting to RIP” status and do not start processing You send a job to RIP & Print but nothing happens The RIP process does not start automatically Problem / Question A job is sent ...
How to Find Your Container ID
How to Find Your Container ID Applies to: Ergosoft RIP 17.6.2 and later Use this when: You need your Container ID for licensing or support You are asked to provide your Container ID by Ergosoft Support You want to verify your license container ...
Spot color is printed even though the Job Cut Settings are set to prevent this
Problem/Question In some workflows, the option “Do not print this spot color” in Job Cut Settings does not work as expected. Even though the option is enabled, the spot color is still printed instead of being suppressed during printing. ...
Ergosoft cannot be started after Windows 11 Preview Update KB5074105
Problem/Question After installing the Windows 11 Preview Update KB5074105, systems using PC-Bound licenses may experience startup failures. In affected cases, Ergosoft ControlCenter does not start, and Windows reports an application crash in the ...
Roland TrueVIS VG3-540 - no white is printed on Ink Assignment Chart
Problem/Question You are using a Roland TrueVIS VG3 and print an Ink Assignment Chart to verify the Printing Ink Assignment in the Print Environment Settings. Although a white ink tank is installed and the corresponding slot is enabled, no white ink ...
Cut contour is cut twice
Problem/Question You are working with EPS or PDF files. These files contain a path that is created in a Spot Color. In JobComposer, you assign this path as a Cut Path in the Job Cut Settings. Although all settings appear to be correct, the plotter ...
How to get a precise custom (white) space/margin/distance between copies
Problem/Question You are printing multiple copies of a job and would like to adjust the spacing between the copies. You notice that when you send copies in “With Gap” print mode, a gap is created between the copies, but it is always the same size. So ...
Graphtec XPF Sequential Segment - Cut marks are not read correctly or cutting shifts occur
Problem/Question When using a e.g. Graphtec CE7000 or FC9000 cutting plotter with a Cut Environment based on the “XPF Sequential Segment” driver, you may observe that Cut marks are not read correctly. This can cause misalignment or visible cutting ...
X-Rite i1 - Will not calibrate
Problem/Question When I try to calibrate my X-Rite i1 the calibration fails. Solution/Workaround There are a few things that can cause the calibration to fail Here are some things to check Make sure the white tile on the X-Rite base is exposed, to do ...
How to recover the original default Print Mark presets
Problem/Question Starting with release 17.6 in Winter 2025, we are introducing updated Print Mark presets. The default presets included with new RIP installations have been extended and revised for a better functionality and user experience. Still, ...
How to permanently enable the SwatchBook mangement dialog
Problem/Question When using the SwatchBook tool for Color Replacement, the dialog opens in a reduced view with only basic features. This ensures that existing color standards are not changed during ongoing production. There are reasons why the ...
Universal Driver - What is it about?
Problem/Question You are looking for software to control e.g. a Chinese sublimation, DTF/DTG or UV printer. However, you cannot find your printer in the list of supported devices. You may ask yourself: "Why is no driver available?" or "Does Ergosoft ...
Migrate an existing Ergosoft setup to a new PC
Problem/Question You purchased a new PC and would like to use Ergosoft in the same way as on the previous PC. How to proceed? Solution/Work-Around Select the "Tools" tab in "Ergosoft ControlCenter". Open the "SystemGuard" module. Below the "Backup" ...
Barcode Content Verification Website
Problem/Question A user has provided and claims a barcode does not work with our add-ons. How can the content of the barcode be varified? Solution/Work-Around Depending on the type of barcode, the content may have various requirements and/or ...
Warning: You are running out of disk space!
Problem/Question While working in Ergosoft RIP, the warning message "You are running out of disk space! - Please clean up disk now." is constantly displayed in the Windows notification area. Why is this the case, and how can I manage it? ...
License for Donlge or PC-bound
Problem/Question When going through the license activation process, you may get asked where the license should be transferred to. Solution/Work-Around Ergosoft licenses can be bound to a USB dongle or a specific PC. Caution: Once the license has been ...
Some installed inks cannot be controlled via the Output Profile
Problem/Question When printing an Ink Assignment Chart, not all inks contained in the printer are output. These missing colors cannot be calibrated as part of the Output Calibration. Why is this the case? Solution/Work-Around Due to manufacturer ...
How to control the usage of Fluo-Colors in Color Profile
Problem/Question Your printer contains Fluo-Colors such as Fluo-Pink or Fluo-Yellow. You performed an Output Calibration in Ergosoft. How can the use of Fluo-Colors be adjusted? Solution/Work-Around Create a duplicate of the Print Environment used as ...
How to adjust Halftoning Parameters
Problem/Question Ergosoft RIP has quite extensive possibilities to control the usage of different dot sizes and light inks. This article is about how the Halftoning Parameter settings work. Solution/Work-Around The vertical axis shows the input ...
How to switch from demo installation to purchased version
Problem/Question After using a trial version, you decided to purchase Ergosoft. What do you need to consider now? Solution/Work-Around Ensure your CodeMeter USB Dongle is plugged in and detected in CodeMeter Control Center. Close the Ergosoft ...
Important information when reporting an issue
Problem/Question You want to submit a ticket to report a technical issue Solution/Work-Around In order for us to provide any suggestions for your problem, we need the following information. Support Data ZIP File Please create and send us the support ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
Ergosoft System Requirements
Problem/Question How should the PC be configured for optimal Ergosoft performance? Solution/Work-Around High performance software requires high performance hardware. Operating System: Windows 10 64 Bit, Windows 11 64 Bit * Processor: Intel Core i7 ...
Easy generation of Print Environment for HP Latex 700/800/W
Problem/Question The HP Latex 700/800/W works with so called "Substrate Presets" containing color management, resolution settings and hardware parameters to classify different print modes. Some generic Substrate Presets already stored in the printers ...
Mimaki USB connectivity issues
Problem/Question RIP PC or Ergosoft gets no connection to the printer or data transfer stops in the middle of printing using a USB connected Mimaki printer. Solution/Work-Around Check the connection of the USB Cable Remove the USB cable at the end of ...
Error 7, CmStick awaits the restarting of the Encryption Communication Mode
Problem/Question Ergosoft displays the following error message during startup or when the software is already running: "CmStick awaits the restarting of the Encryption Communication Mode Error 7" This Error is very rare, but is usually related to ...
[AE=1505] HP Raster Library Error –2
Problem/Question RIP Server stops processing the Job in print mode and displays the error message [AE=1505] HP Raster Library Error –2 „HP Raster Library Error –2 Invalid parameter“ This error message most commonly appears on certain HP models when ...
COM Error Module not found or incompatible
Problem/Question When opening a Print Environment the following error message is displayed “COM Error Module not found or incompatible” This can happen because the Print Environment was created in a different version of the program than the one that ...
Error 224, invalid firmware version
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "The addressed CmStick has an invalid Firmware Version, Error 224" This error message indicates that the firmware of the used dongle is outdated and no ...
Error when sending data to "Port name"
Problem/Question When sending print data, the following error message appears from the Print/CutQueue “Error when sending data to "Port name". The process hosting the driver for this device has ended." This error message indicates that there are ...
Issues with printing multiple copies
Problem/Question When printing multiple copies only one copy is printed and/or you receive an error message. Solution/Work-Around The general recommendation is the use of "Without Gap - Repeat Print Marks" Sometimes multiple copies have to be defined ...
Difference between ink assignment in the Print Environment and printer
Problem/Question In some Print Environments, the ink assignment shows only CMYK although the printer has additional spot color channels (e.g. orange, blue, green, light colors etc.). Additionally, there is the problem that no Cost Calculation is ...
Roland Color System Library
Problem/Question Roland provides different color librarys for its printers (e.g. for metallic or textile fluo inks) “Is there a way to use the Roland Color System Library?" The Roland Color Libararys are usually Adobe Illustrator files (*.ai). To use ...
Windows Printer Port
Problem/Question How to create a Windows Printer Port? Solution/Work-Around Please notice that not all printer models do support Windows Printer port Select <Manage> under "Queues" in the Ergosoft ControlCenter Choose the client to which you want to ...
Error 0x18080015 License transfer not possible
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18080015 License transfer not possible- A license transfer is not possible with the selected CmContainer Please contact support services to ...
Different density measurement results between V15 and V16
Problem/Question When comparing density measurements between Ergosoft RIP 15 and Ergosoft 16, differences may occur. This is due to the newly added density specifications for the primary inks. Solution/Work-Around To change back to the default ...
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