Find Answers to Known Issues
How to get a precise custom (white) space/margin/distance between copies
Problem/Question You are printing multiple copies of a job and would like to adjust the spacing between the copies. You notice that when you send copies in “With Gap” print mode, a gap is created between the copies, but it is always the same size. So ...
Graphtec XPF Sequential Segment - Cut marks are not read correctly or cutting shifts occur
Problem/Question When using a e.g. Graphtec CE7000 or FC9000 cutting plotter with a Cut Environment based on the “XPF Sequential Segment” driver, you may observe that Cut marks are not read correctly. This can cause misalignment or visible cutting ...
X-Rite i1 - Will not calibrate
Problem/Question When I try to calibrate my X-Rite i1 the calibration fails. Solution/Workaround There are a few things that can cause the calibration to fail Here are some things to check Make sure the white tile on the X-Rite base is exposed, to do ...
How to recover the original default Print Mark presets
Problem/Question Starting with release 17.6 in Winter 2025, we are introducing updated Print Mark presets. The default presets included with new RIP installations have been extended and revised for a better functionality and user experience. Still, ...
How to permanently enable the SwatchBook mangement dialog
Problem/Question When using the SwatchBook tool for Color Replacement, the dialog opens in a reduced view with only basic features. This ensures that existing color standards are not changed during ongoing production. There are reasons why the ...
Universal Driver - What is it about?
Problem/Question You are looking for software to control e.g. a Chinese sublimation, DTF/DTG or UV printer. However, you cannot find your printer in the list of supported devices. You may ask yourself: "Why there is no driver available?" or "Does ...
Migrate an existing Ergosoft setup to a new PC
Problem/Question You purchased a new PC and would like to use Ergosoft in the same way as on the previous PC. How to proceed? Solution/Work-Around Select the "Tools" tab in "Ergosoft ControlCenter". Open the "SystemGuard" module. Below the "Backup" ...
Barcode Content Verification Website
Problem/Question A user has provided and claims a barcode does not work with our add-ons. How can the content of the barcode be varified? Solution/Work-Around Depending on the type of barcode, the content may have various requirements and/or ...
Warning: You are running out of disk space!
Problem/Question While working in Ergosoft RIP, the warning message "You are running out of disk space! - Please clean up disk now." is constantly displayed in the Windows notification area. Why is this the case, and how can I manage it? ...
License for Donlge or PC-bound
Problem/Question When going through the license activation process, you may get asked where the license should be transferred to. Solution/Work-Around Ergosoft licenses can be bound to a USB dongle or a specific PC. Caution: Once the license has been ...
Some installed inks cannot be controlled via the Output Profile
Problem/Question When printing an Ink Assignment Chart, not all inks contained in the printer are output. These missing colors cannot be calibrated as part of the Output Calibration. Why is this the case? Solution/Work-Around Due to manufacturer ...
How to control the usage of Fluo-Colors in Color Profile
Problem/Question Your printer contains Fluo-Colors such as Fluo-Pink or Fluo-Yellow. You performed an Output Calibration in Ergosoft. How can the use of Fluo-Colors be adjusted? Solution/Work-Around Create a duplicate of the Print Environment used as ...
How to adjust Halftoning Parameters
Problem/Question Ergosoft RIP has quite extensive possibilities to control the usage of different dot sizes and light inks. This article is about how the Halftoning Parameter settings work. Solution/Work-Around The vertical axis shows the input ...
How to switch from demo installation to purchased version
Problem/Question After using a trial version, you decided to purchase Ergosoft. What do you need to consider now? Solution/Work-Around Ensure your CodeMeter USB Dongle is plugged in and detected in CodeMeter Control Center. Close the Ergosoft ...
Important information when reporting an issue
Problem/Question You want to submit a ticket to report a technical issue Solution/Work-Around In order for us to provide any suggestions for your problem, we need the following information. Support Data ZIP File Please create and send us the support ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
Ergosoft System Requirements
Problem/Question How should the PC be configured for optimal Ergosoft performance? Solution/Work-Around High performance software requires high performance hardware. Operating System: Windows 10 64 Bit, Windows 11 64 Bit * Processor: Intel Core i7 ...
Easy generation of Print Environment for HP Latex 700/800/W
Problem/Question The HP Latex 700/800/W works with so called "Substrate Presets" containing color management, resolution settings and hardware parameters to classify different print modes. Some generic Substrate Presets already stored in the printers ...
Mimaki USB connectivity issues
Problem/Question RIP PC or Ergosoft gets no connection to the printer or data transfer stops in the middle of printing using a USB connected Mimaki printer. Solution/Work-Around Check the connection of the USB Cable Remove the USB cable at the end of ...
Error 7, CmStick awaits the restarting of the Encryption Communication Mode
Problem/Question Ergosoft displays the following error message during startup or when the software is already running: "CmStick awaits the restarting of the Encryption Communication Mode Error 7" This Error is very rare, but is usually related to ...
[AE=1505] HP Raster Library Error –2
Problem/Question RIP Server stops processing the Job in print mode and displays the error message [AE=1505] HP Raster Library Error –2 „HP Raster Library Error –2 Invalid parameter“ This error message most commonly appears on certain HP models when ...
COM Error Module not found or incompatible
Problem/Question When opening a Print Environment the following error message is displayed “COM Error Module not found or incompatible” This can happen because the Print Environment was created in a different version of the program than the one that ...
Error 224, invalid firmware version
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "The addressed CmStick has an invalid Firmware Version, Error 224" This error message indicates that the firmware of the used dongle is outdated and no ...
Error when sending data to "Port name"
Problem/Question When sending print data, the following error message appears from the Print/CutQueue “Error when sending data to "Port name". The process hosting the driver for this device has ended." This error message indicates that there are ...
Issues with printing multiple copies
Problem/Question When printing multiple copies only one copy is printed and/or you receive an error message. Solution/Work-Around The general recommendation is the use of "Without Gap - Repeat Print Marks" Sometimes multiple copies have to be defined ...
Difference between ink assignment in the Print Environment and printer
Problem/Question In some Print Environments, the ink assignment shows only CMYK although the printer has additional spot color channels (e.g. orange, blue, green, light colors etc.). Additionally, there is the problem that no Cost Calculation is ...
Roland Color System Library
Problem/Question Roland provides different color librarys for its printers (e.g. for metallic or textile fluo inks) “Is there a way to use the Roland Color System Library?" The Roland Color Libararys are usually Adobe Illustrator files (*.ai). To use ...
Windows Printer Port
Problem/Question How to create a Windows Printer Port? Solution/Work-Around Please notice that not all printer models do support Windows Printer port Select <Manage> under "Queues" in the Ergosoft ControlCenter Choose the client to which you want to ...
Error 0x18080015 License transfer not possible
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18080015 License transfer not possible- A license transfer is not possible with the selected CmContainer Please contact support services to ...
Different density measurement results between V15 and V16
Problem/Question When comparing density measurements between Ergosoft RIP 15 and Ergosoft 16, differences may occur. This is due to the newly added density specifications for the primary inks. Solution/Work-Around To change back to the default ...
Mimaki - Error 11 or 202 Parameter
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the display of the printer: “ERROR 11 - PARAMETER ERROR" or "ERROR 202 - PARAMETER" depending on the model you are using. The print ...
Activate/Deactivate the Status Monitor
Problem/Question How to activate/deactivate the Status Monitor? Solution/Work-Around Close the PrintQueue Go to "ErgoSoft ControlCenter" Select the tab "Queues" (not the Button <Queues> on the tab "Home"!) Click on the Button <Manage> Select the ...
How to setup Summa S & Summa S2 Class plotters (from 16.4)
Problem/Question After an update the Summa plotter works not as intended. You are confused about the variations of available drivers and need to know which driver to choose. Solution/Work-Around Just choose the type as described below: DRAG_HEAD ...
Difference between Mutoh EU and ASIA Models
Problem/Question There are two Print Environments for some Mutoh printer: one designated as EU and one as ASIA “What’s the difference between the two?" Solution/Work-Around The EU and ASIA printer models normally use different firmwares The Asian ...
Files are not printed for no apparent reason
Problem/Question Occasionally, files may not be printed. There is also no error message in the PrintQueue. Printer hangs up or is blocked. Usually, umlauts (ä,ö,ü) and special characters (/,&,%,é, etc.) in file names and path names cause ...
Error Refreshing Preview for ### -- Image File cannot be opened [4]
Problem/Question When importing a file unpacked from a .zip file, no preview is generated even when the PreviewServer is working and empty. Upon importing, the PreviewServer only shows: “Refreshing Preview for ### -- Image File cannot be opened [4]" ...
How to use Summa F-Series Cutters?
Problem/Question How to use Summa F-Series Cutters? Solution/Work-Around To use the Summa F-Series Cutters, you should follow the normal Ergosoft procedure for cutting. It just need special attention regarding the Driver mode you want to use. Please, ...
How to Print K as RGB with CMYK PDF
Problem/Question How to print K as RGB when using a CMYK PDF? Solution/Work-Around This is only possible when using the Legacy PDF interpreter. How to use "Legacy" PDF Interpreter> "Options" menu at JobComposer "Application Defaults" "PDF ...
RipEngine crashes immediately when starting
Problem/Question Whenever the RipEngine is started, it crashes immediately. In some cases, it is visible that it begins to process a Job (Usually the same job every time, regardless of which Job was sent last.) The most common source of this problem ...
[AE=1506] PRINT ERROR #-3
Problem/Question When printing, the rasterizing process stops and the RIPServer shows an error message that says: “[AE=1506]:PRINT ERROR #-3" This error can be found when trying to RIP a file in RipServer. Solution/Work-Around Check the user access ...
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