General Knowledge Base
Use Epson USB port
Problem/Question How is an Epson USB Port added to the Print Environment? Since there is no Option for it when adding a new Port. Solution/Work-Around As Epson USB does not have its own interface between the Ergosoft RIP and printer, a Windows ...
Sequoia Master PC crash
Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...
TCP/IP Connections
Problem/Question When using a TCP/IP Ethernet connection to printers, there are some certain requirements recommended to ensure a proper connection. Solution/Work-Around Make sure the following conditions are met: 1000 Base-T compatibility of both ...
How to update the dongle time certificate
Problem/Question How to update the dongle time certificate? The "time certificate" must be updated at least with the following error message: "The program will be aborted because the system date does not match with the dongle." Solution/Work-Around ...
Error 0xc0000005 when starting an application of Ergosoft
Problem/Question When trying to run an application of Ergosoft kind of the following error message appears: “The application was unable to start correctly (0xc0000005)" Error Code 0xc0000005 could be caused by several reasons in a Windows PC like ...
CodeMeter version update error
Problem/Question When you get the "CodeMeter version update error" an older version of CodeMeter Control Center is installed, which is not compatible with the current version of the Ergosoft RIP Solution/Work-Around To solve the problem, the ...
How to setup CostManager
Problem/Question How to setup Cost Manager Solution/Work-Around Manage Media List Run CostManager and go to tab "Manage Media List" Click <New> to add Media to the list Insert the Cost Factor and an optional Description and confirm with <OK> Give a ...
Epson Edge Dashboard Interface
What is Epson Control Dashboard and how it can be used? The Epson Dashboard contains a status interface. With the advanced Epson HTM drivers you can load settings and profiles from this interface ('.emx' profiles can be imported directly into PrEnv ...
Transfer data from ErgoSoft RIP 15 to Ergosoft 16
Problem How can data that were created in ErgoSoft RIP 15 (or previous versions) be adopted in Ergosoft 16? Solution Print and Cut Environments created in version 15 can be exported there and imported in version 16. If it is a large number of ...
Disable the use of light ink
Problem/Question According to the printer driver, light inks are provided, but the printer is actually only equipped with CMYK. The ink assignment cannot be changed. How can the use of light inks be excluded from the printer driver? ...
Printing width or size limited / Full width printing not available
Problem/Question When opening a new Job, the printing width appears to be limited to a smaller width than the printer is actually capable of (e.g. a printer is 250cm wide, but the Job in the JobComposer is only 120cm wide and cannot be changed to be ...
Cannot Change Ink Assignment
Problem/Question When adding a Print Environment, everything in Print Settings/Ink Assignment is grayed out and the Inks used cannot be changed. Solution/Work-Around For certain printer models the Ink Assignments cannot be changed in the RIP due to ...
What is the Support Data ZIP file?
Problem/Question "What is the purpose of the Support.zip file?" The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a list ...
How to update the dongle firmware
Problem/Question After update the RIP you get an information that the dongle firmware is too old or invalid "How to update the dongle firmware" Solution/Work-Around Open "CodeMeter ControlCenter" (CmContainer-Icon ) from the taskbar Click on the ...
File could not be rasterized [111]
Problem/Question A job is aborted while rasterizing in RipServer with the following message "File could not be rasterized [111]" The typical source for this problem is that a Postscript file is either too large (Max. size postscript: 500,000 lines) ...
Cannot select Snapshots image folder
Problem/Question In rare cases it can happen that in the "Application Defaults > Snapshots" no folder can be selected. This error has a common source when installing the program, which leads to incorrect registry entries for the program. ...
Runtime Error! Pure Virtual Function Call - R6025
Problem/Question "Runtime Error message appears" This message indicates, that an active Ergosoft background task got corrupted or deleted by the operating system. Solution/Work-Around One possible solution could be to clean-up temporary files and ...
Currency change for Cost Calculation
Problem/Question The default setting for the currency in Ergosoft RIP is USD. This can be changed to one of the additional 25 currencies at any time. "How can I change the currency for the Cost Calculation?" Solution/Work-Around Open the "Application ...
COM Error 0x646 Fill Job failed
Problem/Question When you cannot print from a hotfolder you will got the following error message in the hotfolder log “COM Error 0x646 Fill Job failed : Feature ID not registered" This error message only affects users with a Delta Automation license. ...
Summa license error (from 16.4)
Problem/Question Using older Summa CutEnvironments containing S-Class or S2-Class driver with Ergosoft 16.4 or later can lead to error messages like "Contour Cut Driver not licensed. Please select a model on the General page. Continue anyway?" or ...
Re-open a job from Queue in JobComposer using Archive feature
Problem/Question Facing problems with unintended different print outs, questions arises like "How can I be sure, two completed jobs were done with the same settings?" or "Can I reproduce a done job in JobComposer?" Solution/Work-Around Ergosoft ...
Restore Barbieri Spectro LFP
Problem/Question "LFP is an OEM device and can´t be controlled" The Barbieri Spectro LFP is not recognized in Ergosoft and the Barbieri Gateway displays an error message stating that the Barbieri Spectro LFP is an OEM device and can´t be controlled. ...
Ergosoft RIP interface language
Problem/Question How can the User Interface Language of the Ergosoft RIP be changed? Solution/Work-Around Open Ergosoft ControlCenter Select "Tools" tab Open <Maintenance Tool> Execute <Select User Interface language> Related Articles & Links Control ...
Connect Multiple Mimaki USB printers
Problem/Question When connecting several Mimaki USB printers to one Ergosoft RIP PC, connection problems might come up and the question arises “How do I set up multiple Mimaki USB Printers to run on the same PC?" Mimaki has no set restriction on how ...
Wrong pressure settings with Summa S series driver - Ergosoft RIP 15
Problem/Question Working with a Summa S series cut driver in Ergosoft 15 (latest build) can lead to wrong pressure settings even the cut environment setting "Pressure" ist set to "device setting". This is an unintended behavior in Ergosoft RIP 15 ...
Epson HTM Driver error -7 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Ege Dashboard. -7" This error message indicates that the Epson Edge Dashboard has not started ...
Epson HTM Driver error -12 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Edge Dashboard. -12" This error message indicates that the Epson Printer is not registered at ...
Does every user need to create a login to activate the license?
Problem/Question Whether one intends to activate a permanent or an evaluation license, starting the activation the Activation Portal website prompts to login. At this stage several questions may pop up like e. g. “Does a user need to create an own ...
Import filter TIF not licensed
Problem/Question When trying to RIP a job, the error message "Import filter TIF not licensed" appears. This error seems to show up when a new license got entered and the PC hasn't been restarted afterward. Solution/Work-Around Make sure Ergosoft is ...
List of Swatches
Problem/Question After the RIP installation, only a "PANTONE solid Coated V4_M1_D50_2deg" Swatchbook is available by default in the Swatchbook Tool. Ergosoft writes in its Ergosoft 16 brochure and in the Feature Highlights that new Color Books and ...
EPSON SC-V7000 driver is not available
Problem/Question You bought a license for EPSON SC-V7000 driver, installed latest version of Ergosoft but the corresponding driver still doesn't show up in the list? Solution/Work-Around Because of its special properties, this driver needs to be ...
Wibu Version Compatibility Patch
Problem/Question Jumping back to an older version of Ergosoft, the error "Attention: License count exceeded!" will appear. Trying to open JobComposer you will find this message: After closing this message, a new warning will show: COM Error ...
Sequoia Modes
Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...
Previews not generated
Problem/Question When generating the preview, the message "Server is busy" appears and the preview is no longer displayed in the JobComposer. The cause is usually a timeout when updating the preview due to too many (temporary) files. ...
How to install and activate the license of the dongle free (CmAct) Version
Problem/Question When you get a license link to activate Ergosoft dongle free version follow the instructions Solution/Work-Around Online activation (RIP PC with Internet access) For download the Dongle Free Version please read the Quickstart Guide ...
How to set up Ergosoft for large production
Problem/Question You have several printers running more than 100 jobs per day designed in JobComposer. Or you are producing using HotFolder or Delta Automation as main tools for creating more than 100 jobs per day. And you do not want to clean up no ...
Printing copies with Epson SureColor SC-F10000
Problem/Question The option "without gap" is missing in the print dialog when selecting more than 1 copy. When printing more than 1 copy, the printer always repeats the print marks between the copies; having print marks just at the beginning of the ...
Error 0x18080001 An internal error has occurred
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18080001 An internal error has occurred. Please try again later." This error message indicates that there is a communication problem between the ...
How to configure the barcode position for flatbed cutters?
Problem/Question When printing barcodes for flatbed cut drivers the default position of the barcodes do not suit your needs, e.g. because you print the job centered for transfer sublimation and your paper is wider than the fabric so that the default ...
Sequoia Network Admin Setup
Problem/Question Recommended Windows 10 network configuration for Ergosoft 16 Sequoia Solution/Work-Around Important! The following instructions should in any case be carried out by a network and PC administrator! Ergosoft accepts no liability or ...
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