Find Answers to Known Issues
File could not be parsed
Problem/Question When importing an image, the following error message is displayed and no preview is generated for the image: "Error [102] File could not be parsed" This kind of problem is usually caused either by an image not conforming to the ...
How to use ColorGPS profiles in third party software
Problem/Question How to use ColorGPS profiles in third party software? Some third party software allow us to use external profiles for different reasons as simulation and proofing. Solution/Work-Around CMYK ColorGPS profiles can be used directly in ...
Error 0x18088006 Internal error during license transfer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18088006 Internal error during license transfer. Please contact the support service." This error message indicates that there is a communication ...
Use Epson USB port
Problem/Question How is an Epson USB Port added to the Print Environment? Since there is no Option for it when adding a new Port. Solution/Work-Around As Epson USB does not have its own interface between the Ergosoft RIP and printer, a Windows ...
Sequoia Master PC crash
Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...
TCP/IP Connections
Problem/Question When using a TCP/IP Ethernet connection to printers, there are some certain requirements recommended to ensure a proper connection. Solution/Work-Around Make sure the following conditions are met: 1000 Base-T compatibility of both ...
How to update the dongle time certificate
Problem/Question How to update the dongle time certificate? The "time certificate" must be updated at least with the following error message: "The program will be aborted because the system date does not match with the dongle." Solution/Work-Around ...
Error 0xc0000005 when starting an application of Ergosoft
Problem/Question When trying to run an application of Ergosoft kind of the following error message appears: “The application was unable to start correctly (0xc0000005)" Error Code 0xc0000005 could be caused by several reasons in a Windows PC like ...
CodeMeter version update error
Problem/Question When you get the "CodeMeter version update error" an older version of CodeMeter Control Center is installed, which is not compatible with the current version of the Ergosoft RIP Solution/Work-Around To solve the problem, the ...
How to setup CostManager
Problem/Question How to setup Cost Manager Solution/Work-Around Manage Media List Run CostManager and go to tab "Manage Media List" Click <New> to add Media to the list Insert the Cost Factor and an optional Description and confirm with <OK> Give a ...
Epson Edge Dashboard Interface
What is Epson Control Dashboard and how it can be used? The Epson Dashboard contains a status interface. With the advanced Epson HTM drivers you can load settings and profiles from this interface ('.emx' profiles can be imported directly into PrEnv ...
Migrate User Data from older versions to the latest build
Problem How can user data that has been created with previous versions be imported into the latest Ergosoft version? Solution Print Environments and Cut Environments can be exported and imported. If it is a large number of environments, it is ...
Disable the use of light ink
Problem/Question According to the printer driver, light inks are provided, but the printer is actually only equipped with CMYK. The ink assignment cannot be changed. How can the use of light inks be excluded from the printer driver? ...
Printing width or size limited / Full width printing not available
Problem/Question When opening a new Job, the printing width appears to be limited to a smaller width than the printer is actually capable of (e.g. a printer is 250cm wide, but the Job in the JobComposer is only 120cm wide and cannot be changed to be ...
Cannot Change Ink Assignment
Problem/Question When adding a Print Environment, everything in Print Settings/Ink Assignment is grayed out and the Inks used cannot be changed. Solution/Work-Around For certain printer models the Ink Assignments cannot be changed in the RIP due to ...
What is the Support Data ZIP file?
Problem/Question "What is the purpose of the Support.zip file?" The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a list ...
How to update the dongle firmware
Problem/Question After update the RIP you get an information that the dongle firmware is too old or invalid "How to update the dongle firmware" Solution/Work-Around Open "CodeMeter ControlCenter" (CmContainer-Icon ) from the taskbar Click on the ...
File could not be rasterized [111]
Problem/Question A job is aborted while rasterizing in RipServer with the following message "File could not be rasterized [111]" The typical source for this problem is that a Postscript file is either too large (Max. size postscript: 500,000 lines) ...
Cannot select Snapshots image folder
Problem/Question In rare cases it can happen that in the "Application Defaults > Snapshots" no folder can be selected. This error has a common source when installing the program, which leads to incorrect registry entries for the program. ...
Runtime Error! Pure Virtual Function Call - R6025
Problem/Question "Runtime Error message appears" This message indicates, that an active Ergosoft background task got corrupted or deleted by the operating system. Solution/Work-Around One possible solution could be to clean-up temporary files and ...
Currency change for Cost Calculation
Problem/Question The default setting for the currency in Ergosoft RIP is USD. This can be changed to one of the additional 25 currencies at any time. "How can I change the currency for the Cost Calculation?" Solution/Work-Around Open the "Application ...
COM Error 0x646 Fill Job failed
Problem/Question When you cannot print from a hotfolder you will got the following error message in the hotfolder log “COM Error 0x646 Fill Job failed : Feature ID not registered" This error message only affects users with a Delta Automation license. ...
Re-open a job from Queue in JobComposer using Archive feature
Problem/Question Facing problems with unintended different print outs, questions arises like "How can I be sure, two completed jobs were done with the same settings?" or "Can I reproduce a done job in JobComposer?" Solution/Work-Around Ergosoft ...
Restore Barbieri Spectro LFP
Problem/Question "LFP is an OEM device and can´t be controlled" The Barbieri Spectro LFP is not recognized in Ergosoft and the Barbieri Gateway displays an error message stating that the Barbieri Spectro LFP is an OEM device and can´t be controlled. ...
Ergosoft RIP interface language
Problem/Question How can the User Interface Language of the Ergosoft RIP be changed? Solution/Work-Around Open the Ergosoft ControlCenter application. Navigate to the Tools tab. Start the Maintenance Tool Press Select User Interface language on the ...
Connect Multiple Mimaki USB printers
Problem/Question When connecting several Mimaki USB printers to one Ergosoft RIP PC, connection problems might come up and the question arises “How do I set up multiple Mimaki USB Printers to run on the same PC?" Mimaki has no set restriction on how ...
Epson HTM Driver error -7 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Ege Dashboard. -7" This error message indicates that the Epson Edge Dashboard has not started ...
Epson HTM Driver error -12 when retrieving EMX data
Problem/Question When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message “Failed to retrieve EMX data from Epson Edge Dashboard. -12" This error message indicates that the Epson Printer is not registered at ...
Does every user need to create a login to activate the license?
Problem/Question Whether one intends to activate a permanent or an evaluation license, starting the activation, the Activation Portal website prompts to login. At this stage several questions may pop up like e. g. “Does a user need to create an own ...
Import filter TIF not licensed
Problem/Question When trying to RIP a job, the error message "Import filter TIF not licensed" appears. This error seems to show up when a new license got entered and the PC hasn't been restarted afterward. Solution/Work-Around Make sure Ergosoft is ...
List of Swatches
Problem/Question After the RIP installation, only a "PANTONE solid Coated V4_M1_D50_2deg" Swatchbook is available by default in the Swatchbook Tool. Ergosoft writes in its Ergosoft 16 brochure and in the Feature Highlights that new Color Books and ...
EPSON SC-V7000 driver is not available
Problem/Question You bought a license for EPSON SC-V7000 driver, installed latest version of Ergosoft but the corresponding driver still doesn't show up in the list? Solution/Work-Around Because of its special properties, this driver needs to be ...
Sequoia Modes
Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...
Previews not generated
Problem/Question When generating the preview, the message "Server is busy" appears, and the preview is no longer displayed in the JobComposer. The cause is usually a timeout when updating the preview due to too many temporary files. ...
How to set up Ergosoft for large production
Problem/Question You have several printers running more than 100 jobs per day designed in JobComposer. Or you are producing using HotFolder or Delta Automation as main tools for creating more than 100 jobs per day. And you do not want to clean up no ...
Printing copies with Epson SureColor SC-F10000
Problem/Question The option "without gap" is missing in the print dialog when selecting more than 1 copy. When printing more than 1 copy, the printer always repeats the print marks between the copies; having print marks just at the beginning of the ...
Error 0x18080001 An internal error has occurred
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18080001 An internal error has occurred. Please try again later." This error message indicates that there is a communication problem between the ...
How to configure the barcode position for flatbed cutters?
Problem/Question When printing barcodes for flatbed cut drivers the default position of the barcodes do not suit your needs, e.g. because you print the job centered for transfer sublimation and your paper is wider than the fabric so that the default ...
Sequoia Dongle move
Problem/Question If you change PCs or have other problems with the dongle server it may be necessary to move the dongle to another PC within the Sequoia system. "How can the Sequoia dongle be replugged without changing the Master/Client ...
Which RIP program parts require admin rights?
Problem/Question During and after installation, user and network rights can cause problems when running the Ergosoft RIP. “Which RIP program parts require admin rights?" Some parts of the Ergosoft RIP installations need read & write access. ...
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