Applies to: Ergosoft RIP 17 (all versions) · X-Rite i1Pro, i1Pro 2, i1Pro 3, i1Pro 3 Plus (also on an i1iO table)

Use this when:

• The white calibration of your X-Rite i1Pro fails before a measurement.
• Ergosoft RIP repeats the calibration prompt or cannot start the measurement.

Problem / Question

The X-Rite i1Pro must calibrate on its white tile before it measures. The calibration fails, so you cannot measure charts for Density Linearization, ColorGPS, SwatchBook or ColorQPC. All i1Pro generations behave the same.

Solution / Work-Around

Cause

The device cannot read the white tile correctly. Possible causes:

• The white tile is covered or dirty.
• The device is not fully seated on the calibration base.
• Another program uses the device, or Windows does not recognize the device correctly.
• The illumination condition M3 is selected on a device that does not support it.
• The device is defective.

Fix

Step 1: Check the white tile

1. On the calibration base, slide the cover so that the white tile is fully exposed.
2. Check that the white tile is clean. Remove dust as described in the X-Rite user manual of your device.

Result: the device can read the white tile.

Step 2: Seat the device correctly

1. Put the i1Pro fully on the calibration base, so that the measuring aperture is exactly on the white tile.
2. On an i1iO table, check that the i1Pro is correctly mounted in the table.

Step 3: Calibrate again

1. Close all other programs that can use the device, for example X-Rite software or other color software.
2. In the JobComposer, go to Tools > Application Defaults > Application > Spectrophotometer, click Detect/Set, then Options, and click Calibrate. Alternatively, start the measurement again and follow the calibration prompt of the measuring wizard.

Result: the calibration succeeds and you can measure.

Additional Check

• Illumination condition M3: only the i1Pro 3 Plus supports M3 (UV cut, gloss-reduced). On the i1Pro 3 with normal aperture, a white calibration with M3 fails; Ergosoft RIP hides M3 for this device since 17.2.2.9069. In the Options dialog, select M0, M1 or M2.
• USB hardware driver: the X-Rite USB driver is installed separately. Check in the Windows Device Manager that Windows recognizes the device without errors, then detect the device again.
• If the calibration still fails, the device may be defective or need service. Contact X-Rite service or your dealer. If you are not sure, contact Ergosoft support. See Important information when reporting an issue.

FAQ

Do the i1Pro, i1Pro 2, i1Pro 3 and i1Pro 3 Plus calibrate the same way?
Yes. All generations calibrate on the white tile of their base before a measurement, and the checks above apply to all of them.

How often does the device calibrate?
Ergosoft RIP asks for the white calibration at the start of each measurement session. Follow the prompt before you measure the chart.

Related Articles

• X-Rite in Ergosoft RIP – Drivers, Connectivity and FAQ
• Density Linearization (User Guide)
• Measure Color (User Guide)
• Important information when reporting an issue

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References

• Changelog #14172 – Ergosoft RIP 17.2.2.9069: X-Rite i1Pro 3 (regular aperture): a cryptic error message appeared when the user tried to perform the white point calibration with measurement condition M3 without a UV filter mounted; M3 is now hidden.
• Changelog #15274 – Ergosoft RIP 17.5.2.0098: X-Rite i1Pro 3 Plus (large aperture): a specific sequence of user interactions could cause the device to no longer be recognized as a Plus series.