Find Answers to Known Issues
What Is the Difference Between Contone and Halftone Drivers?
Applies to: Ergosoft RIP 17 and later · all printer drivers · Epson, Canon, HP and other manufacturers Answer The difference is who converts the image into ink dots. With a halftone driver, Ergosoft RIP does all processing steps, including the ...
Epson Precision Dot - HTM(2) / EED: EMX Data from Epson Edge Dashboard Are Empty - Custom Media Active on the Printer
Applies to: Ergosoft RIP 17 and later · Epson Precision Dot drivers (HTM2) with the Epson Edge Dashboard interface that retrieve only the current media, for example SC-F6400, SC-F10000, SC-R5000, SC-S9100 and Monna Lisa Use this when: You click ...
Why Does ColorGPS Use Dynamic Profiling Charts Instead of IT8?
Applies to: Ergosoft RIP 17 and later · ColorGPS (CMYK and multicolor) Answer ColorGPS calculates a new profiling chart for each printer, media and ink configuration, based on the Density Linearization measurements. Fixed standard charts such as IT8 ...
Can ColorGPS Use Additional Inks with Similar Hues?
Applies to: Ergosoft RIP 17 and later · ColorGPS (multicolor, up to 12 profile channels) Answer Yes. ColorGPS supports up to 12 profile channels, also when inks are in the same hue range, for example cyan and royal blue, or orange, red and magenta ...
What Is a QuickColor Profile in ColorGPS?
Applies to: Ergosoft RIP 17 and later (Ink Mixing Model since 17.5.2.0098) · ColorGPS (CMYK and multicolor) Answer A QuickColor profile is an ICC profile that ColorGPS calculates only from the spectral measurements of the Density Linearization. No ...
Best Practice: Fluorescent Inks in Spot Color and ICC Workflows
Applies to: Ergosoft RIP 17 and later · ColorGPS (multicolor), Named Colors · printers with visible fluorescent (neon) inks, for example fluorescent yellow or fluorescent pink Use this when: You want fluorescent effects for specific design elements ...
How to Check Out-of-Gamut Colors with the Gamut Warning in Ergosoft RIP
Applies to: Ergosoft RIP 16.2.2.7684 and later (color levels as of 17.8.2.0650) · JobComposer · all printer drivers Use this when: Printed colors look weaker or different than the design, and you want to know if the printer can reproduce them You ...
Best Practice: Color Matching for Designs with Few Solid Colors
Applies to: Ergosoft RIP 17.1.4.8965 and later · JobComposer · Color Replacement, SwatchBook · TIFF, PSD, PDF, EPS Use this when: A design uses only a few solid colors with hard edges, for example artwork prepared for screen printing One or more ...
How to Assign a Job Gradation Curve Preset to a Print Environment
Applies to: Ergosoft RIP 17.6.2.0282 and later · JobComposer, HotFolder · all printer drivers Use this when: You select the same Job Gradation Curve preset manually in every new job Some jobs are printed without the curve, and the colors are not ...
Windows 11 Smart App Control and Ergosoft RIP
Introduction Smart App Control (SAC) is a Windows 11 security feature that helps protect a computer from untrusted or potentially harmful applications. It uses Microsoft's cloud-based reputation services and code-signing validation to decide whether ...
Separation Job - Import Density Linearization correction curve
Problem/Question How can I create a Dot Gain Curve from measured Density values in a Separation Job? Solution/Work-Around Perform Density Linearization text-based export. Open the Separation Job main settings dialog. Select "Import Density". You can ...
Density Linearization text-based export
Problem/Question How can I export Density Linearization correction curves in a text-based format instead of the proprietary .pdn file format? Solution/Work-Around The Density Linearization export dialog now supports an additional text-based export ...
Target density import from CGAT
Problem/Question Can the Density Linearization Correction Wizard import custom target density curves for workflows that use additional color channels, or is it limited to CMYK? Solution/Work-Around With the upcoming Winter Release 2026, the ...
Error in printing swissQprint
Problem/Question You are using a swissQprint printer. After starting a print job from the Queue, an error message appears stating that the printer settings are missing. Naturally, you begin to wonder “Why am I getting this error message?” and “Why ...
Spot Color Replacement Preset no longer works after Ergosoft update
Problem/Question After updating Ergosoft, existing Spot Color Replacement Presets may no longer work as expected. You may notice that spot colors are not replaced correctly, even though the preset configuration itself appears unchanged. ...
License Activation fails due to blocked browser permission
Problem/Question When trying to activate an Ergosoft license, the following error message pops up. You're wondering "Why it isn't working?" and "Why, now since it worked on another station?". Solution/Work-Around In some cases, a browser pop-up ...
How to Customize and Save Your Workspace in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want a cleaner, more focused workspace You want to hide unused options in panels You want to save a customized workspace layout Problem / Question The workspace contains too many options, making it harder ...
Jobs Stuck on "Waiting for Print" – PrintQueue Offline or Not Open
Applies to: Ergosoft RIP Use this when: Jobs are stuck on “Waiting for Print” You sent a job to print but nothing happens The job is processed but not printed Problem / Question A job has finished ripping but remains in the queue with the status ...
How to Change the Unit of Measure in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want to switch between centimeters and inches The ruler or job dimensions are displayed in the wrong unit You need consistent measurement units for your workflow Problem / Question The unit of measure (e.g. ...
How to Change the User Interface Color in Ergosoft RIP
Applies to: Ergosoft RIP Use this when: You want to customize the appearance of the user interface You prefer a different color scheme (e.g. light instead of dark) You want to adjust accent colors for better visibility Problem / Question You want to ...
Jobs Stuck on "Waiting to RIP" – No RIP Engine Running
Applies to: Ergosoft RIP 2025 and later Use this when: Jobs remain in “Waiting to RIP” status and do not start processing You send a job to RIP & Print but nothing happens The RIP process does not start automatically Problem / Question A job is sent ...
How to Find Your Container ID
How to Find Your Container ID Applies to: Ergosoft RIP 17.6.2 and later Use this when: You need your Container ID for licensing or support You are asked to provide your Container ID by Ergosoft Support You want to verify your license container ...
Spot color is printed even though the Job Cut Settings are set to prevent this
Problem/Question In some workflows, the option “Do not print this spot color” in Job Cut Settings does not work as expected. Even though the option is enabled, the spot color is still printed instead of being suppressed during printing. ...
Error in printing HP Latex Series
Problem/Question You are using an HP Latex Series printer. After starting a print job from the Queue, an error message appears stating that the media information cannot be read. Naturally, you begin to wonder “Why am I getting this error message?” ...
Ergosoft cannot be started after Windows 11 Preview Update KB5074105
Problem/Question After installing the Windows 11 Preview Update KB5074105, systems using PC-Bound licenses may experience startup failures. In affected cases, Ergosoft ControlCenter does not start, and Windows reports an application crash in the ...
Roland TrueVIS VG3-540 - no white is printed on Ink Assignment Chart
Problem/Question You are using a Roland TrueVIS VG3 and print an Ink Assignment Chart to verify the Printing Ink Assignment in the Print Environment Settings. Although a white ink tank is installed and the corresponding slot is enabled, no white ink ...
Cut contour is cut twice
Problem/Question You are working with EPS or PDF files. These files contain a path that is created in a Spot Color. In JobComposer, you assign this path as a Cut Path in the Job Cut Settings. Although all settings appear to be correct, the plotter ...
How to get a precise custom (white) space/margin/distance between copies
Problem/Question You are printing multiple copies of a job and would like to adjust the spacing between the copies. You notice that when you send copies in “With Gap” print mode, a gap is created between the copies, but it is always the same size. So ...
Graphtec XPF Sequential Segment - Cut marks are not read correctly or cutting shifts occur
Problem/Question When using a e.g. Graphtec CE7000 or FC9000 cutting plotter with a Cut Environment based on the “XPF Sequential Segment” driver, you may observe that Cut marks are not read correctly. This can cause misalignment or visible cutting ...
How to Change Spool Data Folder
Problem/Question How can I change the spool data folder? Why would I need to change the location of my Spool Data Folder? Solution/Work-Around Changing the location of your spool data folder can be easily done from the Control Center. Here are the ...
How to Print a Color Library
Problem/Question How can I print my entire Swatchbook or Named Color Library? How to print a color library in Ergosoft. Solution/Work-Around There are two options for printing a full color library in Ergosoft. This can be helpful for output ...
Printer only uses CMYK despite Ink Assignment containing additional colors
Problem/Question Your printer contains additional colors such as Red or Green in addition to CMYK, but does not use them. You are now wondering, “What should I do?” or “Why is that?” Solution/Work-Around The following overview illustrates how input ...
How to Completely Clean Up User Data Folder
Problem/Question What data do I remove to completely clean up my User Data folder? Are there any utilities to help me with this in the Ergosoft Rip? Solution / Workaround SystemGuard is a tool designed to streamline the clean-up and management of ...
How to Create a Solid or Gradient Color Block for Testing
Problem/Question How can I create a solid color block or gradient color block for testing and troubleshooting? This is a useful tool for troubleshooting print quality issues. Print quality issues can arise from a wide range of potential causes, and ...
Changing Snapshot Settings to Improve Performance
Problem/Question My Snapshots, also known as Image Previews, are taking too long to load, what can I do to load them quicker? Solution/Workaround There are many reasons snapshots, also known as Image Previews, might load slower than expected. Here ...
X-Rite i1Pro series Will Not Calibrate – White Tile, Seating or Connection
Applies to: Ergosoft RIP 17 (all versions) · X-Rite i1Pro, i1Pro 2, i1Pro 3, i1Pro 3 Plus (also on an i1iO table) Use this when: The white calibration of your X-Rite i1Pro fails before a measurement. Ergosoft RIP repeats the calibration prompt or ...
How to Retrieve Your Container ID in Ergosoft RIP 2025
How can I find my Container ID in Ergosoft RIP 2025 To view your Container ID in Ergosoft RIP 2025 Open Ergosoft Rip 2025 Job Composer Click Help Click About The Container ID will be displayed in the Serial number field To find your Dongle number or ...
Changing the Unit of Measure of the Ruler in the Ergosoft RIP
Problem/Question How do I change the Unit of Measure of the Ruler in Ergosoft RIP Solution/Work-Around This setting is found in the Display section of the Application Defaults. Follow these steps 1. Click the Tools menu 2. Click "Application ...
How to recover the original default Print Mark presets
Problem/Question Starting with release 17.6 in Winter 2025, we are introducing updated Print Mark presets. The default presets included with new RIP installations have been extended and revised for a better functionality and user experience. Still, ...
How to permanently enable the SwatchBook mangement dialog
Problem/Question When using the SwatchBook tool for Color Replacement, the dialog opens in a reduced view with only basic features. This ensures that existing color standards are not changed during ongoing production. There are reasons why the ...
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