Applies to: Ergosoft RIP 17 and later · Epson Precision Dot drivers (HTM2) with the Epson Edge Dashboard interface that retrieve only the current media, for example SC-F6400, SC-F10000, SC-R5000, SC-S9100 and Monna Lisa

Use this when:

• You click Retrieve Dashboard data and the media synchronization finishes without an error.
• Then a message says that the EMX data from Epson Edge Dashboard are empty.
• The Print Environment shows no media preset, no custom print modes or no ICC profile from Epson Edge Dashboard.

Problem / Question

Ergosoft RIP connects to Epson Edge Dashboard, but the retrieved EMX data are empty.

Solution / Work-Around

Cause

Newer Epson models give the RIP only the media that is active on the printer, not all media in Epson Edge Dashboard. If the active media is a media that you created yourself, its EMX data are not complete. Epson does not allow complete custom media on these models, also when the printer front panel still lets you create one (for example SC-F6400).

Fix

Step 1: Activate an Original Epson Media

1. In Epson Edge Dashboard, download an original Epson media preset for your media type, if it is not available yet.
2. On the printer, set this Epson media as the active media.

Result: the printer uses a complete EMX media preset.

Step 2: Retrieve the EMX Data Again

1. In Ergosoft RIP, open the Print Environment of the printer.
2. Open Device Options and check that Epson Edge Dashboard Interface is selected (newer drivers; the SC-S406x0 / S606x0 / S806x0 use the driver with EMX in the name).
3. Click Retrieve Dashboard data.
4. Select the media preset and the print mode.
5. If Import ICC profile in print env. is available, click it. Ergosoft RIP imports the Epson profile and sets it as the output profile on the Quality tab.

Result: the Print Environment shows the media preset, its print modes and, if available, the Epson profile.

Additional Check

• Error -7 or -12 instead of empty data: see Epson HTM Driver error -7 when retrieving EMX data or Epson HTM Driver error -12 when retrieving EMX data.
• If this does not help, contact support. See Important information when reporting an issue.

FAQ

Which Epson models retrieve only the current media?
See the model table in Epson in Ergosoft RIP – Drivers, Connectivity and FAQ. Older models, for example the SC-S406x0 / S606x0 / S806x0 with the EMX driver, retrieve all media from Epson Edge Dashboard.

Can I use a media that I created myself?
Not with the Epson Edge Dashboard interface. On models that retrieve only the current media, a media that you created yourself has no complete EMX data: no custom print modes and no ICC profile. To work with your own media, leave Epson Edge Dashboard Interface cleared and create your own color profile in Ergosoft RIP. See How to Print with Your Own Media Preset and Color Profile.

Why does my other Epson printer show all media?
Older Epson models use the first Epson Edge Dashboard interface, which gives the RIP all media. Newer models give only the active media.

Related Articles

• Epson in Ergosoft RIP – Drivers, Connectivity and FAQ
• How to Retrieve Media Presets from Epson Edge Dashboard in Ergosoft RIP
• How to Print with Your Own Media Preset and Color Profile
• Epson HTM Driver error -7 when retrieving EMX data

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References

• Changelog #13728 – Ergosoft RIP 17.1.2.8882: Epson SureColor SC-F6400 / F6400H (Epson Precision Dot - HTM2): the messages regarding EMX data retrieval from the EED have been improved; canned media presets contain custom print modes, locally created media presets cannot.
• Changelog #15556 – Ergosoft RIP 17.6.2.0282: Epson SureColor SC-S9100 / S7100 / G6000 (Epson Precision Dot - HTM2): the EMX data of the retrieved currently active media was not displayed correctly in the Print Environment Options dialog.