General Knowledge Base
Sequoia Dongle move
Problem/Question If you change PCs or have other problems with the dongle server it may be necessary to move the dongle to another PC within the Sequoia system. "How can the Sequoia dongle be replugged without changing the Master/Client ...
Which RIP program parts require admin rights?
Problem/Question During and after installation, user and network rights can cause problems when running the Ergosoft RIP. “Which RIP program parts require admin rights?" Some parts of the Ergosoft RIP installations needs read & write access. ...
Sequoia Setup Checklist
Problem/Question Recommendations for the Ergosoft 16 Sequoia installation. Solution/Work-Around Hardware PC: 500gb+ SSD, 4 cores CPU, 8 GB of RAM (recommended start configuration) OS: Windows 10 Professional (on all computers) Ethernet: Gigabit ...
Error: No access to remote storage
Problem/Question During the installation process of Ergosoft 16 Sequoia, after press the <Test> Button when selecting the Shared Storage folder location, you receive the following error message: “Error: No access to remote storage" The error message ...
Error: Cannot find this file. Verify that the correct path and file name are given.
Problem/Question In Sequoia a print job cannot be printed due to the following error: “Cannot find this file. Verify that the correct path and file name are given." This error will come up on PrintQueue or QueueManager > Job Details > Journal and ...
TrueShapeNesting on Networked Departments (Sequoia)
Problem/Question On Networked Departments systems (formerly Sequoia), it is not possible to do TSN on the Client PCs. Solution/Work-Around Per Default, the TEMP folder on the Master (_Server\Files\TEMP) is set to store TSN generated PDF files. This ...
About the Cut Workspace
This video explains how to activate the contour cut features in the Ergosfot RIP and how to switch to the dedicated Cut Workspace: https://youtu.be/iNt_AAWBNOk
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Mimaki – Missing job details in Mimaki PICT
Problem/Question Printed jobs with the Ergosoft RIP miss job details (e.g., media name) in Mimaki’s dashboard of the Cloud Technology PICT (https://mimaki.com/product/software/remote/pict/). This may be because you are using a Print Environment that ...
[AE=1504] Error 10053 WSAECONNABORTED
Problem/Question PrintQueue aborts the printing process with Error message “WSA Error WSAECONNABORTED” and “[AE=1504]: An unexpected error occurred while sending data to [Port Address]“ "Error sending data to "[Port Address]". Error 10053 An ...
Grayscale TIF is converted to RGB
Problem/Question “When I import a grayscale image into JobComposer, it is automatically converted to RGB." Solution/Work-Around To get more contrast and a less grainy image output, Ergosoft converts grayscale TIFs to RGB per default. One can revert ...
How to exclude spot colors from Density Linearization
Problem/Question You are using e.g. spot colors that your spectrophotometer cannot read correctly so that you would like to not linearize them. Or you have almost identical printers, one running with e.g. CMYK only and the other running with CMYK ...
X-Rite i1 Pro 3 not working with HP Easy Profiling
Problem/Question Trying to measure an HP Easy Profiling chart with an X-Rite i1 Pro 3 you may face the situation that the device selection window does not disappear when pressing the "Ok" button. Unfortunately, it is not an officially supported ...
How can the Overlay Button be activated
Problem/Question You wish to overlay two images but the Overlay button is grayed out. Probably you're using a PrintEnvironment containing spot colors. The combination of spot channels and overlay can lead to faulty prints. This is why the function is ...
Networked Department Start order (Waiting for Ergosoft communication)
Problem/Question The following messages may appear when starting a Network Department Client. If this message does not disappear in seconds/minutes, the Client can't connect to the Master. (A permanent network connection between all Networked ...
Color differences between JPG and PDF input files
Problem/Question Processing a JPG and the same image as a PDF with the same settings with the same PrintEnvironment (incl. output calibration) leads to different colors on the printout. This might happen when the images have a profile assigned but ...
Can different Job Processing Policies (JPP) be applied between Networked Department stations?
Problem/Question Job Processing Policies govern different settings related to job processing, archiving, temporary data and automatic preflights. The JPP settings are stored as presets and can be assigned automatically by the Application Defaults or ...
Error 1200 The specified device name is invalid
Problem/Question After a job is sent to the device, this error message occurs in the PrintQueue window: "Error 1200 The specified device name is invalid" This problem usually occurs when something has been changed or renamed in an existing ...
How to update a Networked Department environment
Problem/Question Your Networked Department setup is running smoothly but you'd like to update to the latest version. Now, you ask yourself What do I have to consider updating the ND setup? Ergosoft's recommendation is to contact Ergosoft and ask for ...
Contone Ink Cost Calculation Feature
Problem/Question When using Contone printers, no dot sizes are available for calculating ink costs. Dithering, i.e. the dot distribution in the printout (simplified explanation), for Contone drivers cannot be carried out by the Ergosoft RIP, so that ...
How to create a Job Package
Problem/Question One might want to preserve a certain Ergosoft job whether to back it up or to send it over to another Ergosoft station to be processed. Together with the JobComposer file (.ppj) the Ergosoft Package Job feature collects all needed ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on two (or more) dongles you might wonder if you can just plug in both dongles to one PC and access all available licenses. Solution/Work-Around We generally do not recommend to plug more than one CM dongle. ...
How does the HP media profiling workflow work?
Problem/Question HP provides a couple of ready-made color profiles embedded in the HP media presets. They can be applied to the Ergosoft Print Environment by pressing the "Retrieve ICC Profile" button in Device Options. If no suitable ICC is ...
How to implement Print & Cut Devices
Problem/Question For Print and Cut devices, usually up to 3 different Cut drivers (Cut after, Using Marks and Cut only) can be selected. "Where can I find the individual Cut drivers and how to add them?" Solution/Work-Around Select the Print ...
How to Export and Import HotFolder Configurations
Problem/Question I have one or more HotFolders configured and I would like to back them up or transfer them to a different Installation. How can I do that? Solution/Work-Around HotFolder settings can easily be exported to external XML files. You can ...
File is not a valid ICC profile
Problem/Question When selecting a certain PrintEnvironment an error message "File is not a valid ICC profile." can appear. This error message indicates that the embedded color profile got corrupted. Try to find out if the ICC is still good by ...
Cut Driver not licensed / License count exceeded when trying to start Summa Cut Environment
Problem/Question When attempting to select an existing Cut Environment for a Summa Cutter or to start the CutQueue for a Summa, Ergosoft RIP displays an error message "Cut Driver not licensed" or "License count exceeded". The most common source of ...
Print or Cut Environment outputs PPL file instead of desired PRN, PRT, Cut file
Problem/Question When printing with a Print Environment or Cut Environment that uses a file interface (E.g. Zuend), the driver will output a .ppl file instead of the required file type like .prn, prt, .cut, etc. The .ppl file is an Ergosoft internal ...
About the Migration Tool
This video introduces the Ergosoft RIP migration tool briefly and shows how it can help you easily upgrade to the latest version of Ergsoft RIP: https://youtu.be/fkrDnbz-EZg
Epson Edge Dashboard Media Selection
What presetting must be made in the Epson Edge Dashboard for custom profiling? When using an Epson HTM driver, media presets can be called up in the device options. This is usually done via the Epson Edge Dashboard for the Epson printer registered ...
How to get an installer
Problem/Question You want to get an installer of Ergosoft. The current installer for the latest release of Ergosoft and a previous one can be found on our Documentation Portal. For Ergosoft Sequoia you need the Sequoia Feature Pack in addition to the ...
Sequoia Communication Utility
Problem/Question What is the definition of the Communication Utility? The Communication Utility is a background application and is available in the Windows task bar after starting the Ergosoft ControlCenter. Solution/Work-Around The Communication ...
Sequoia Program Feature configuration
Problem/Question How to activate or deactivate options for Client PCs in Sequoia. The Sequoia license specifies which options can be activated. Each of the enabled functions can be activated/deactivated at Ergosoft ControlCenter. Solution/Work-Around ...
Switch to the Sequoia Standalone mode
Problem/Question In case the communication to the Master workstation does not longer work, the Ergosoft standalone configuration can be used to make a workstation run independently. “How can i switch to the Standalone mode" Solution/Work-Around ...
Offline license activation
Problem/Question You want to activate your license, but your RIP PC is not connected to the Internet. In this case you can use the offline activation option. Solution/Work-Around Step 1: Export the WibuCmRaC file (RIP PC whitout Internet access) Open ...
Sequioa Shared Storage
Problem/Question How to setup the Shared Storage? The Shared Storage synchronizes settings across all Sequoia systems and allows for easy backups by using on centralized location. The Shared Storage folder will hold all settings, image and user data, ...
Where do you rip in Sequoia?
Problem/Question A fundamental question that is asked again and again: “Where do you rip in Sequoia?" This is important for the System Requirements to know. Solution/Work-Around In Sequoia, ripping is always performed on the Client on which the ...
Sequoia license information
Problem/Question Where to get information about the currently existing licenses? Note: You may need this information to check which options are listed to update the license for e.g. additional PrintQueue on a Client. Solution/Work-Around You can ...
Sequoia Master PC is not found by the Client PC
Problem/Question When starting a Client PC the you receive an error message that the Master PC cannot be found. Usually this is a communication problem between the master and the clients. Solution/Work-Around Exit the "Ergosoft ControlCenter" on ...
JobComposer demands for deleted preset
Problem/Question When starting the JobComposer the error message appears "ImagePreset "Preset name" not found" This error message usually appears after an image preset selected in the preset dropdown menu (which is asked for in the error message) has ...
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