Previews not generated

Previews not generated

Problem/Question
When generating the preview, the message "Server is busy" appears and the preview is no longer displayed in the JobComposer.

The cause is usually a timeout when updating the preview due to too many (temporary) files.

Solution/Work-Around

Clean any unnecessary files
  1. Open Ergosoft ControlCenter 
  2. Select the tab "Tools"
  3. Open <Maintenance Tool> 
  4. Select the tab"Troubleshooting"
  5. Execute "Shut down all RIP components" 
  6. Execute "Delete all temporary raster files" 
Other useful hints:
  1. Execute "Empty "  from the Maintenance Tool 
  2. Execute "Register COM Interfaces"  from the Maintenance Tool 
  3. Execute "Delete all snapshots" in the Job Composer menu "Tools > Application Defaults" in tab "Snapshots"
User Folder manual Cleanup
  1. Delete all the files under C:\Users\Public\Documents\EsRip\15\Files\SnapRO
  2. Delete all the files under C:\Users\Public\Documents\EsRip\15\Files\TEMP (requires a RIP shutdown)
  3. Delete all unnecessary jobs under PrintClient or JobCenter
  4. Keep the JobTickets folder (C:\Users\Public\Documents\EsRip\15\Data\JobTickets) small.
This is not necessary in version 16 since you can manage all temporary files with SystemGuard.

Related Articles & Links

    • Related Articles

    • Error Refreshing Preview for ### -- Image File cannot be opened [4]

      Problem/Question When importing a file unpacked from a .zip file, no preview is generated even when the PreviewServer is working and empty. Upon importing, the PreviewServer only shows: “Refreshing Preview for ### -- Image File cannot be opened [4]" ...

    • JobComposer demands for deleted preset

      Problem/Question When starting the JobComposer the error message appears "ImagePreset "Preset name" not found" This error message usually appears after an image preset selected in the preset dropdown menu (which is asked for in the error message) has ...

    • PrintQueue Preview displays black beams

      Problem/Question PrintQueue Preview displays black beams instead of the actual image. (This mostly affect HotFolder workflows.) Solution/Work-Around Set up wait timeout for creating print job preview. Go to "Options" in the top menu bar of the ...

    • How to check Maintenance and Support Program status

      Problem/Question You like to check the status of your Maintenance and Support Program? This can be done quickly. Solution/Work-Around Start the JobComposer. Click on "License Info" below "Help" tab. The Maintenance and Support Program status can be ...

    • How to check required driver license

      Problem/Question There might be reasons you want to check the used driver and the required driver license of your PrintEnvironment. Solution/Work-Around Start the JobComposer. Select the PrintEnvironment to be checked. Navigate to the Print ...