Applies to: Ergosoft RIP 17 and later · Epson Precision Dot drivers with the Epson Edge Dashboard interface

Use this when:

• You click Retrieve Dashboard data in the Print Environment.
• Ergosoft RIP shows the message "Failed to retrieve EMX data from Epson Edge Dashboard. -12"
  

Problem / Question

Ergosoft RIP cannot retrieve the EMX media data from Epson Edge Dashboard and shows error -12.

Solution / Work-Around

Cause

The printer is not registered in Epson Edge Dashboard.

Fix

1. Update Epson Edge Dashboard to the latest version from the Epson support page of your printer model.
2. Start Epson Edge Dashboard.
3. Install the Epson Communication Driver. The Epson Edge Dashboard manual has the download link in the section "Registering Printers".
4. Register the printer in Epson Edge Dashboard.
5. In the Print Environment, click Retrieve Dashboard data again.

Result: Ergosoft RIP retrieves the EMX data without an error.

Additional Check

• Error -7: see Epson HTM Driver error -7 when retrieving EMX data.
• Ergosoft RIP 17.3 builds before 17.3.4.9280: the retrieval could fail for several Epson drivers. Update to Ergosoft RIP 17.3.4.9280 or later.
• If this does not help, contact support. See Important information when reporting an issue.

Related Articles

• Epson in Ergosoft RIP – Drivers, Connectivity and FAQ
• How to Retrieve Media Presets from Epson Edge Dashboard in Ergosoft RIP
• Epson HTM Driver error -7 when retrieving EMX data
• EMX Data from Epson Edge Dashboard Are Empty – Custom Media Active on the Printer

Need an answer in seconds? Ask Casey, 24/7 and in your language.
Ask Casey, the Ergosoft Knowledge Companion. Ask your question in your own words. Casey knows our Help Center, answers in your language and learns every day.

References

• Changelog #14766 – Ergosoft RIP 17.3.4.9280: Several Epson Precision Dot (HTM/HTM2) drivers with EMX/EED interface: Dashboard data retrieval could fail or be incompletely processed since 17.3.