Find Answers to Known Issues
Offline license activation
Problem/Question You want to activate your license, but your RIP PC is not connected to the Internet. In this case you can use the offline activation option. Solution/Work-Around Step 1: Export the WibuCmRaC file (RIP PC whitout Internet access) Open ...
Networked Department Limitations
Problem/Question Ergosoft Networked Department (formerly Sequoia) has some limitations that are important for installation and use. Solution/Work-Around Installation Master and all Clients must use the same build version 64-bit and 32-bit ...
Sequioa Shared Storage
Problem/Question How to setup the Shared Storage? The Shared Storage synchronizes settings across all Sequoia systems and allows for easy backups by using on centralized location. The Shared Storage folder will hold all settings, image and user data, ...
Where do you rip in Sequoia?
Problem/Question A fundamental question that is asked again and again: “Where do you rip in Sequoia?" This is important for the System Requirements to know. Solution/Work-Around In Sequoia, ripping is always performed on the Client on which the ...
Sequoia license information
Problem/Question Where to get information about the currently existing licenses? Note: You may need this information to check which options are listed to update the license for e.g. additional PrintQueue on a Client. Solution/Work-Around You can ...
Sequoia Master PC is not found by the Client PC
Problem/Question When starting a Client PC you receive an error message that the Master PC cannot be found. Usually, this is a communication problem between the master and the clients. Solution/Work-Around Exit the "Ergosoft ControlCenter" on Master ...
JobComposer demands for deleted preset
Problem/Question When starting the JobComposer the error message appears "ImagePreset "Preset name" not found" This error message usually appears after an image preset selected in the preset dropdown menu (which is asked for in the error message) has ...
How to Consider CPU Power in RipEngine Configuration
Problem/Question When you configure RipEngines in the Ergosoft ControlCenter, page "RIP & Programs" you can set the number of threads to be used per RipEngine. And questions like the following can come up: What is the meaning of this setting? Can I ...
Error 0x18080006 No license request file selected
Problem/Question When trying to activating the license ticket, the error message appears "Error 0x18080006: No license request file selected. Please select a license request file and try again". Usually this error occurs if the dongle is not found by ...
How to get an installer of HP Ergosoft RIP Color Edition
Problem/Question You want to get an installer of HP Ergosoft RIP Color Edition. The current installer for the latest release of HP Ergosoft RIP Color Edition can be found on HP Ergosoft RIP Color Edition Series webpage. Solution/Work-Around Go to HP ...
Error 0x18088106 during creation of license request
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18088106 Error during creation of license request. Please try again" The connection to CodeMeter dongle has been unexpectedly interrupted. This ...
Error 0x18080003 License cannot be transferred into this CmContainer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18080003 The license cannot be transferred into this CmContainer. Please choose a different CmContainer and try again" This error message can ...
Calibration & Profile with White Ink as “User modified curve”
Problem/Question “How to do a Calibration & Profiling with White Ink underlay, using a User modified curve" Solution/Work-Around In order to do a Calibration & Profile with the White Ink underlay, there is a need to define how we want to manage the ...
PrintQueue Preview displays black beams
Problem/Question PrintQueue Preview displays black beams instead of the actual image. (This mostly affect HotFolder workflows.) Solution/Work-Around Set up wait timeout for creating print job preview. Go to "Options" in the top menu bar of the ...
Error 10054 Connection closed by remote host
Problem/Question While sending raster data to the printer, the Job is aborted and the PrintQueue shows the error message “Error 10054 Connection closed by remote host” The error message indicates that the connection between Computer/Software and the ...
Cut button grayed out / not available
Problem/Question ContourCut is licensed, but the “Cut” button in the software is grayed out and cannot be used. Solution/Work-Around “Contour Cut” has to be activated Within JobComposer select "View" (top menu) Open "Tools" Check "Cut Environments" ...
How to get an installer of TxLink4
Problem/Question You want to get an installer of TxLink5 The current installer for the latest release of TxLink can be found on the Mimaki webpage. Solution/Work-Around Go to Mimaki TxLink5 Go to “Download" Download the latest Installer available ...
Correct cancellation of a print job
Problem/Question How to cancel a print job with multiple copies and continue printing with the appropriate number of copies? Solution/Work-Around Switch the PrintQueue to offline Cancel the job in the queue by using the context menu (right click) ...
Calibration & Profile with White Ink using “Legacy modes"
Problem/Question “How to do a Calibration & Profiling with White Ink underlay, using Legacy Modes" Solution/Work-Around In order to do a Calibration & Profile with the White Ink underlay, there is a need to define how we want to manage the white ...
Error 71, Usage Period Expired
Problem/Question When Starting the RIP Software an error message shows up: “The Usage Period has expired en-/decryption cannot be performed, Error 71" This error message normally indicates that there is no valid license present in the dongle, and the ...
ICC Color Usage and Limits is grayed out
Problem/Question All ColorGPS Profile Editor features are active except the "ICC Color Usage and Limits" is grayed out. Solution/Work-Around The option "ICC Color Usage and Limits" is only active if the used Print Environment contains additional ...
Error 0x1808000D
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x1808000D - An internal error occurred. Please try later." This error message indicates that the license you are trying to activate was created ...
Pixelated Objects
Problem/Question Printing very small objects with PDF input files, the output might look pixelated, not smooth enough. Solution/Work-Around To improve the output quality for small objects you should change settings of the PostScript/PDF Parameters. ...
White channel optimization
Problem/Question When printing a white solid area, there are always gaps in the print. This can result from the white channel settings in the Print Environment. This usually happens with inks that dry quickly on the print media and only have a low ...
0x1203 Error: Command failed: S1 when measuring with Barbieri Spectro LFP
Problem/Question When attempting to measure and/or do the White calibration with the Barbieri Spectro LFP, the measuring head does not move and it gives out the error message "0x1203 Error: Command failed: S1". Solution/Work-Around This issue usually ...
Usage of Epson Spectroproofer
Problem/Question How to use the integrated Spectroproofer of Epson? Solution/Work-Around To use the Epson Spectroproofer an update patch is required. The respective libraries are not included by default. Please download the patch from our ...
How to get an installer of Ergosoft Roland DG Edition 3
Problem/Question You want to get an installer of Ergosoft Roland DG Edition 3 The current installer for the latest release of Ergosoft Roland DG Edition 3 can be found on Ergosoft Roland DG Edition webpage. Solution/Work-Around Go to Ergosoft Roland ...
Printer does not print - Job Status remains "Waiting"
Problem/Question After starting a print from JobComposer the job remains in status "waiting" even if the PrintQueue is online and the printer is ready to print. The problem can be caused by certain settings that forces the PrintQueue to wait for ...
Print Environment Invalid or Wrong Version
Problem/Question When importing a Print Environment, the user gets a warning message that says: “Print Environment file invalid or wrong version" This error message appears when trying to import a Print Environment into an older or wrong version of ...
Error 0x1808810A Java is not enabled
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x1808810A Java is not enabled. Please enable Java or use Offline license transfer." This error message indicates that there is a communication ...
Error 0x18088008 Internal error during license transfer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18088008 Internal error during license transfer. Please contact the support service." This error message indicates that there is a communication ...
How to create a custom PrintQueue Maintenance Job
Problem/Question To prevent printhead nozzles clogging in certain situations, Maintenance Jobs can be activated in the PrintQueue. Maintenance Jobs are small print jobs to be printed between production jobs utilizing all inks channels. There are ...
Calculate media consumption
Problem/Question The media consumption on the JobTicket shows only the media lenght “How can I switch to square meters?" If width (and length) of the loaded media are not set in the PrintQueue, the job dimensions are used to calculate the media ...
Tune not available in the Properties & Actions Bar
Problem/Question The Properties & Actions Bar on the right side of the JobComposer does not show the “Tune” Option anymore. “Why cannot select the Tune Option?" Tune is a function that is not compatible with Postscript/PDF color management and is ...
Mimaki UV printer Layer mode error
Problem/Question After change the layer mode at Mimaki UV printer models get following error message: “Layer mode is not compatible with the print mode (resolution) ..." This error message indicates that the printer data (print modes) has not yet ...
Printer Pools
Enable load balancing on multiple print devices of the same type Problem/Question “Is it possible to distribute the print jobs evenly to several printers?" You have several printers of the same type and want to realize a kind of "load balancing". ...
Delete Print- & CutQueue
Problem/Question Print & Cut Queues that can no longer be used can be removed from the list at any time. "How to remove a Print & CutQueue with all associated data?" Solution/Work-Around Go to the Ergosoft ControlCenter Select the TAB "Queues" Click ...
RIP Engines configuration
Problem/Question No rip processes are performed. No RipEngine seems to be active. How to change the number of active RipEngines? At least one RipEngine is required to perform a rip process. Raster performance of the Ergosoft RipEngine mainly depends ...
How to check required driver license
Problem/Question There might be reasons you want to check the used driver and the required driver license of your PrintEnvironment. Solution/Work-Around Start the JobComposer. Select the PrintEnvironment to be checked. Navigate to the Print ...
How to delete temporary files
Problem/Question You want to delete temporary files to free up disk space. How can you do that? Solution/Work-Around Click on the "Tools" tab in Ergosoft ControlCenter. Open the SystemGuard. Configure the temporary data you´d like to delete and in ...
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