Epson HTM Driver error -7 when retrieving EMX data

Epson HTM Driver error -7 when retrieving EMX data

Problem/Question
When retrieving EMX data from Epson Edge Dashboard in Epson HTM drivers you get the error message
“Failed to retrieve EMX data from Epson Ege Dashboard. -7"


This error message indicates that the Epson Edge Dashboard has not started or the Epson printer is offline.

Solution/Work-Around
  1. Start the Epson Edge Dashboard
  2. Wake up the printer
Note: The Epson Edge Dashboard software can be found on the Epson homepage on the support page of the printer you are using.


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