Applies to: Ergosoft RIP 17 and later · Epson Precision Dot drivers with the Epson Edge Dashboard interface

Use this when:

• You click Retrieve Dashboard data in the Print Environment.
• Ergosoft RIP shows the message "Failed to retrieve EMX data from Epson Edge Dashboard. -7"
  

Problem / Question

Ergosoft RIP cannot retrieve the EMX media data from Epson Edge Dashboard and shows error -7.

Solution / Work-Around

Cause

Epson Edge Dashboard is not running on the RIP PC, or the printer is offline or in sleep mode.

Fix

1. Start Epson Edge Dashboard on the RIP PC.
2. Wake up the printer and check that Epson Edge Dashboard shows it online.
3. In the Print Environment, click Retrieve Dashboard data again.

Result: Ergosoft RIP retrieves the EMX data without an error.

Additional Check

• If Epson Edge Dashboard is not installed: download it from the Epson support page of your printer model.
• Error -12: see Epson HTM Driver error -12 when retrieving EMX data.
• Ergosoft RIP 17.3 builds before 17.3.4.9280: the retrieval could fail for several Epson drivers. Update to Ergosoft RIP 17.3.4.9280 or later.
• If this does not help, contact support. See Important information when reporting an issue.

Related Articles

• Epson in Ergosoft RIP – Drivers, Connectivity and FAQ
• How to Retrieve Media Presets from Epson Edge Dashboard in Ergosoft RIP
• Epson HTM Driver error -12 when retrieving EMX data
• EMX Data from Epson Edge Dashboard Are Empty – Custom Media Active on the Printer

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References

• Changelog #14766 – Ergosoft RIP 17.3.4.9280: Several Epson Precision Dot (HTM/HTM2) drivers with EMX/EED interface: Dashboard data retrieval could fail or be incompletely processed since 17.3.