Find Answers to Known Issues
COM Error Class not registered
Problem/Question While running the RIP an error message window appears “COM Error Class not registered” Sometimes the message can have additions, such as “in jobdoc.cpp” Solution/Work-Around Close the program and all related applications Run register ...
Print or CutQueue cannot be closed
Problem/Question You installed Ergosoft. When closing the window of a Print or CutQueue, the Queue is not closed, but stored in the Windows tray. How can you change this? Solution/Work-Around Open the Ergosoft ControlCenter Click on the "Queues" tab ...
How to Generate a Support Data ZIP
Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...
How to configure an HPJMFPORT
Problem/Question You like to configure e.g. an HP Stitch S1000 or HP R5000 Print Environment? The following guide will cover the setup. Solution/Work-Around Add a new Print Environment based on the corresponding driver. If no Port has been set up ...
Information on subfolder "MiniDump" of the Ergosoft User Data folder
Problem/Question You have come across the MiniDump folder in your Ergosoft User Data folder. When and what is written to this folder? Solution/Work-Around A MiniDump file is always written when a program crashes or hangs up. The files are relevant ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Barbieri Spectrophotometer, Epson printer not available in the driver list
Problem/Question When setting up a Barbieri Spectrophotometer or an Epson printer, the model is missing in the device list. The HTM drivers for Epson printers as well as the Barbieri Gateway software are large installation files. In order to keep the ...
Mimaki – Missing job details in Mimaki PICT
Problem/Question Printed jobs with the Ergosoft RIP miss job details (e.g., media name) in Mimaki’s dashboard of the Cloud Technology PICT (https://mimaki.com/product/software/remote/pict/). This may be because you are using a Print Environment that ...
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on several CmContainers (CmDongle/CmAct) you might wonder if you can access all licenses at the same time. Example Dongle-bound container with the Ergosoft JobComposer license Dongle-bound container with a ...
How to exclude spot colors from Density Linearization
Problem/Question You are using e.g. spot colors that your spectrophotometer cannot read correctly so that you would like to not linearize them. Or you have almost identical printers, one running with e.g. CMYK only and the other running with CMYK ...
Sequoia Network Admin Setup
Sequoia Network Admin Setup Problem/Question Recommended Windows 10 network configuration for Ergosoft 16 Sequoia Solution/Work-Around Important! The following instructions should in any case be carried out by a network and PC administrator! Ergosoft ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
What about the V2 drivers?
Problem/Question Users may ask you what is the difference between a driver and its V2 version. And which one they have to choose. Solution/Work-Around General information In most of the cases where there is a driver and the same with the extension ...
Unsharp, blurred or jagged Edges
Problem/Question Your print outs have blurry and/or jagged edges? This can have several reasons. Some are related to the RIP, some to the printer hardware or media. 1. Native resolution of the printer is too low Especially small fonts and line ...
RIPServer Error -3
Problem/Question When printing, the rasterizing process stops and the RipEngine shows an error message that says: “[AE=1506]:PRINT ERROR #-3" This error message indicates that there was a problem writing into the specified path. Usually the problem ...