General Knowledge Base
Mimaki CJV150 Cut Only
Problem/Question Cut Only job is moved to the Done section after dispatch but the device is not moving - not cut has been done. Caused by the variety of different USB driver provided by Mimaki, somtimes cut only on the CJV150 does not work properly. ...
Com Error 0x80070005 access is denied
Problem/Question When opening a print environment or starting a PrintClient the following error message is displayed: “Com Error Ox80070005 access is denied" This can happen after a Windows update. Especially with a security update of Windows. ...
Printer Driver not found
Problem/Question Trying to add a new PrintEnvironment or PrintQueue the required driver is not found. The availability of a driver depends on whether a valid license is available and the installed version supports the driver. Solution/Work-Around ...
How to add Fonts to Ergosoft RIP
Problem/Question For several reasons it might apply to install fonts for Ergosoft RIP. Especially when using PDF not heaving the fonts embedded or if one is working with the Variable Data feature it is necessary to add fonts. Solution/Work-Around ...
Unstable System and RIP Shutdown or Ergosoft RIP not starting at all
Problem/Question When you try to start the ControlCenter nothing happens at all even after a restart. A certain component or module is crashing while starting. Possible reason are: Administrative access to folders and Windows O.S. functions. Registry ...
COM Error Class not registered
Problem/Question While running the RIP an error message window appears “COM Error Class not registered” Sometimes the message can have additions, such as “in jobdoc.cpp” Solution/Work-Around Close the program and all related applications Run register ...
Print or CutQueue cannot be closed
Problem/Question You installed Ergosoft 2025. When closing the window of a Print or CutQueue, the Queue is not closed, but stored in the Windows tray. How can you change this? Solution/Work-Around Open the Ergosoft ControlCenter Click on the "Queues" ...
How to Generate a Support Data ZIP
Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...
How to configure an HPJMFPORT
Problem/Question You like to configure e.g. an HP Stitch S1000 or HP R5000 Print Environment? The following guide will cover the setup. Solution/Work-Around Add a new Print Environment based on the corresponding driver. If no Port has been set up ...
Information on subfolder "MiniDump" of the Ergosoft User Data folder
Problem/Question You have come across the MiniDump folder in your Ergosoft User Data folder. When and what is written to this folder? Solution/Work-Around A MiniDump file is always written when a program crashes or hangs up. The files are relevant ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Barbieri Spectrophotometer, Epson printer not available in the driver list
Problem/Question When setting up a Barbieri Spectrophotometer or an Epson printer, the model is missing in the device list. The HTM drivers for Epson printers as well as the Barbieri Gateway software are large installation files. In order to keep the ...
Mimaki – Missing job details in Mimaki PICT
Problem/Question Printed jobs with the Ergosoft RIP miss job details (e.g., media name) in Mimaki’s dashboard of the Cloud Technology PICT (https://mimaki.com/product/software/remote/pict/). This may be because you are using a Print Environment that ...
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Check Required Driver License based on PrintEnvironment
Watch the following Video that shows the easiest way to check the used driver and required driver-license directly in the active PrintEnvironment: https://youtu.be/44xZLfb5PVU
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on two (or more) dongles you might wonder if you can just plug in both dongles to one PC and access all available licenses. Solution/Work-Around We generally do not recommend to plug more than one CM dongle. ...
How to exclude spot colors from Density Linearization
Problem/Question You are using e.g. spot colors that your spectrophotometer cannot read correctly so that you would like to not linearize them. Or you have almost identical printers, one running with e.g. CMYK only and the other running with CMYK ...
How to install and activate the license of the dongle free (CmAct) Version
Problem/Question When you get a license link to activate Ergosoft dongle free version follow the instructions Solution/Work-Around Online activation (RIP PC with Internet access) For download the Dongle Free Version please read the Quickstart Guide ...
Sequoia Network Admin Setup
Sequoia Network Admin Setup Problem/Question Recommended Windows 10 network configuration for Ergosoft 16 Sequoia Solution/Work-Around Important! The following instructions should in any case be carried out by a network and PC administrator! Ergosoft ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
Wibu Version Compatibility Patch
Problem/Question Jumping back to an older version of Ergosoft, the error "Attention: License count exceeded!" will appear. Trying to open JobComposer you will find this message: After closing this message, a new warning will show: COM Error ...