Find Answers to Known Issues
Error 0x1808810A Java is not enabled
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x1808810A Java is not enabled. Please enable Java or use Offline license transfer." This error message indicates that there is a communication ...
Error 0x18088008 Internal error during license transfer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18088008 Internal error during license transfer. Please contact the support service." This error message indicates that there is a communication ...
How to create a custom PrintQueue Maintenance Job
Problem/Question To prevent printhead nozzles clogging in certain situations, Maintenance Jobs can be activated in the PrintQueue. Maintenance Jobs are small print jobs to be printed between production jobs utilizing all inks channels. There are ...
Calculate media consumption
Problem/Question The media consumption on the JobTicket shows only the media lenght “How can I switch to square meters?" If width (and length) of the loaded media are not set in the PrintQueue, the job dimensions are used to calculate the media ...
Tune not available in the Properties & Actions Bar
Problem/Question The Properties & Actions Bar on the right side of the JobComposer does not show the “Tune” Option anymore. “Why cannot select the Tune Option?" Tune is a function that is not compatible with Postscript/PDF color management and is ...
Mimaki UV printer Layer mode error
Problem/Question After change the layer mode at Mimaki UV printer models get following error message: “Layer mode is not compatible with the print mode (resolution) ..." This error message indicates that the printer data (print modes) has not yet ...
Printer Pools
Enable load balancing on multiple print devices of the same type Problem/Question “Is it possible to distribute the print jobs evenly to several printers?" You have several printers of the same type and want to realize a kind of "load balancing". ...
Delete Print- & CutQueue
Problem/Question Print & Cut Queues that can no longer be used can be removed from the list at any time. "How to remove a Print & CutQueue with all associated data?" Solution/Work-Around Go to the Ergosoft ControlCenter Select the TAB "Queues" Click ...
RIP Engines configuration
Problem/Question No rip processes are performed. No RipEngine seems to be active. How to change the number of active RipEngines? At least one RipEngine is required to perform a rip process. Raster performance of the Ergosoft RipEngine mainly depends ...
How to check required driver license
Problem/Question There might be reasons you want to check the used driver and the required driver license of your PrintEnvironment. Solution/Work-Around Start the JobComposer. Select the PrintEnvironment to be checked. Navigate to the Print ...
How to delete temporary files
Problem/Question You want to delete temporary files to free up disk space. How can you do that? Solution/Work-Around Click on the "Tools" tab in Ergosoft ControlCenter. Open the SystemGuard. Configure the temporary data you´d like to delete and in ...
How to check Maintenance and Support Program status
Problem/Question The Ergosoft Maintenance Program enables you to continuously install and run the latest version of Ergosoft and provides personal support if you face problems during production or setup. We strongly recommend joining the Maintenance ...
Deterioration in print quality after an ink changeover
Problem/Question A deterioration in print quality is detected after an ink changeover. How can the print quality be restored? Solution/Work-Around Copy the PrintEnvironment used before the ink changeover and name it differently. Remove the embedded ...
How to create a new Color Profile based on an existing measurement
Problem/Question You successfully went through the profiling process with ColorGPS but still want to tweak your ICC without the need to re-measure? Solution/Work-Around ColorGPS automatically saves the session (.cpd) so you can generate many profiles ...
USB Mimaki port cannot be opened
Problem/Question Printing is not possible, the Mimaki printer rejects the data when sending a job from the PrintQueue. The message above indicates, that the USB communication cannot be established properly. The communication between the PC and the ...
How to print a multi-page PDF as individual jobs
Problem/Question There might be reasons you want to have each page of PDF as a separate job in the Print Queue. (E.g. you want to separate each printed page by auto sheet cut.) Solution/Work-Around The Ergosoft print dialog provides a feature called ...
Mimaki CJV150 Cut Only
Problem/Question Cut Only job is moved to the Done section after dispatch but the device is not moving - not cut has been done. Caused by the variety of different USB driver provided by Mimaki, somtimes cut only on the CJV150 does not work properly. ...
Com Error 0x80070005 access is denied
Problem/Question When opening a print environment or starting a PrintClient the following error message is displayed: “Com Error Ox80070005 access is denied" This can happen after a Windows update. Especially with a security update of Windows. ...
Printer Driver not found
Problem/Question Trying to add a new PrintEnvironment or PrintQueue the required driver is not found. The availability of a driver depends on whether a valid license is available and the installed version supports the driver. Solution/Work-Around ...
How to add Fonts to Ergosoft RIP
Problem/Question For several reasons it might apply to install fonts for Ergosoft RIP. Especially when using PDF not heaving the fonts embedded or if one is working with the Variable Data feature it is necessary to add fonts. Solution/Work-Around ...
Unstable System and RIP Shutdown or Ergosoft RIP not starting at all
Problem/Question When you try to start the ControlCenter nothing happens at all even after a restart. A certain component or module is crashing while starting. Possible reason are: Administrative access to folders and Windows O.S. functions. Registry ...
COM Error Class not registered
Problem/Question While running the RIP an error message window appears “COM Error Class not registered” Sometimes the message can have additions, such as “in jobdoc.cpp” Solution/Work-Around Close the program and all related applications Run register ...
Print or CutQueue cannot be closed
Problem/Question You installed Ergosoft. When closing the window of a Print or CutQueue, the Queue is not closed, but stored in the Windows tray. How can you change this? Solution/Work-Around Open the Ergosoft ControlCenter Click on the "Queues" tab ...
How to Generate a Support Data ZIP
Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...
How to configure an HPJMFPORT
Problem/Question You like to configure e.g. an HP Stitch S1000 or HP R5000 Print Environment? The following guide will cover the setup. Solution/Work-Around Add a new Print Environment based on the corresponding driver. If no Port has been set up ...
Information on subfolder "MiniDump" of the Ergosoft User Data folder
Problem/Question You have come across the MiniDump folder in your Ergosoft User Data folder. When and what is written to this folder? Solution/Work-Around A MiniDump file is always written when a program crashes or hangs up. The files are relevant ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Barbieri Spectrophotometer, Epson printer not available in the driver list
Problem/Question When setting up a Barbieri Spectrophotometer or an Epson printer, the model is missing in the device list. The HTM drivers for Epson printers as well as the Barbieri Gateway software are large installation files. In order to keep the ...
Mimaki – Missing job details in Mimaki PICT
Problem/Question Printed jobs with the Ergosoft RIP miss job details (e.g., media name) in Mimaki’s dashboard of the Cloud Technology PICT (https://mimaki.com/product/software/remote/pict/). This may be because you are using a Print Environment that ...
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on several CmContainers (CmDongle/CmAct) you might wonder if you can access all licenses at the same time. Example Dongle-bound container with the Ergosoft JobComposer license Dongle-bound container with a ...
How to exclude spot colors from Density Linearization
Problem/Question You are using e.g. spot colors that your spectrophotometer cannot read correctly so that you would like to not linearize them. Or you have almost identical printers, one running with e.g. CMYK only and the other running with CMYK ...
Networked Department - Network Admin Setup
Problem/Question Recommended Windows 11 network configuration for Ergosoft Networked Department (formerly Sequoia). Solution/Work-Around The following instructions should be carried out by a network and PC administrator! Ergosoft accepts no liability ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
What about the V2 drivers?
Problem/Question Users may ask you what is the difference between a driver and its V2 version. And which one they have to choose. Solution/Work-Around General information In most of the cases where there is a driver and the same with the extension ...
Unsharp, blurred or jagged Edges
Problem/Question Your print outs have blurry and/or jagged edges? This can have several reasons. Some are related to the RIP, some to the printer hardware or media. 1. Native resolution of the printer is too low Especially small fonts and line ...
RIPServer Error -3
Problem/Question When printing, the rasterizing process stops and the RipEngine shows an error message that says: “[AE=1506]:PRINT ERROR #-3" This error message indicates that there was a problem writing into the specified path. Usually the problem ...