PrintQueue Preview displays black beams

PrintQueue Preview displays black beams

Problem/Question
PrintQueue Preview displays black beams instead of the actual image.
(This mostly affect HotFolder workflows.)

Solution/Work-Around
Set up wait timeout for creating print job preview.
  1. Go to "Options" in the top menu bar of the JobComposer
  2. Open "Application Defaults"
  3. Select the "Job" tab
  4. Select the "Extras" tab
  5. Set up the "Wait timeout for creating print job preview" (how long must be tested)

Note: Restart HotFolder after having changed the setting!
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