Find Answers to Known Issues
Print or CutQueue cannot be closed
Problem/Question You installed Ergosoft. When closing the window of a Print or CutQueue, the Queue is not closed, but stored in the Windows tray. How can you change this? Solution/Work-Around Open the Ergosoft ControlCenter Click on the "Queues" tab ...
How to Generate a Support Data ZIP
Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...
How to configure an HPJMFPORT
Problem/Question You like to configure e.g. an HP Stitch S1000 or HP R5000 Print Environment? The following guide will cover the setup. Solution/Work-Around Add a new Print Environment based on the corresponding driver. If no Port has been set up ...
Information on subfolder "MiniDump" of the Ergosoft User Data folder
Problem/Question You have come across the MiniDump folder in your Ergosoft User Data folder. When and what is written to this folder? Solution/Work-Around A MiniDump file is always written when a program crashes or hangs up. The files are relevant ...
Change User Data Folder
Problem/Question Recourses like Print Environments, Presets, ICC profiles, and other settings are stored in a so-called User Data Folder. Per default, this UDF automatically is created when Ergosoft gets installed for the first time under ...
Barbieri Spectrophotometer, Epson printer not available in the driver list
Problem/Question When setting up a Barbieri Spectrophotometer or an Epson printer, the model is missing in the device list. The HTM drivers for Epson printers as well as the Barbieri Gateway software are large installation files. In order to keep the ...
Mimaki – Parameter Error (PICT)
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the printer display. The print settings and device options of the current Print Environment are not supported by the printer. This may be ...
Two dongles on one PC
Problem/Question Having Ergosoft licenses on several CmContainers (CmDongle/CmAct) you might wonder if you can access all licenses at the same time. Example Dongle-bound container with the Ergosoft JobComposer license Dongle-bound container with a ...
How to exclude spot colors from Density Linearization
Problem/Question You are using e.g. spot colors that your spectrophotometer cannot read correctly so that you would like to not linearize them. Or you have almost identical printers, one running with e.g. CMYK only and the other running with CMYK ...
Networked Department - Network Admin Setup
Problem/Question Recommended Windows 11 network configuration for Ergosoft Networked Department (formerly Sequoia). Solution/Work-Around The following instructions should be carried out by a network and PC administrator! Ergosoft accepts no liability ...
How to load an XML resolution file into a Print Environment (Universal Driver)
Problem/Question You receive an error message when closing the Print Environment after loading a new XML file in the Device options? Re-open the Print Environment might be the solution. Not every driver is able to access the XML data right after ...
Why Is My Printer Listed Twice in the Driver Selection (V2 or Legacy)?
Applies to: Ergosoft RIP 17 and later · all printer drivers Answer If the driver selection shows two drivers with the same printer model and the same color configuration, there are two independent versions of the driver for this model. Use the newer ...
Unsharp, blurred or jagged Edges
Problem/Question Your print outs have blurry and/or jagged edges? This can have several reasons. Some are related to the RIP, some to the printer hardware or media. 1. Native resolution of the printer is too low Especially small fonts and line ...
RipEngine / RIPServer Error -3
Applies to: Ergosoft RIP 17 (all versions) · RipEngine · all Print Environments Use this when: The RipEngine stops ripping a job and shows the message "[AE=1506]:PRINT ERROR #-3". The error occurs again with other jobs on the same Print Environment. ...