General Knowledge Base
Error 224, invalid firmware version
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "The addressed CmStick has an invalid Firmware Version, Error 224" This error message indicates that the firmware of the used dongle is outdated and no ...
How to update the dongle firmware
Problem/Question After update the RIP you get an information that the dongle firmware is too old or invalid "How to update the dongle firmware" Solution/Work-Around Open "CodeMeter ControlCenter" (CmContainer-Icon ) from the taskbar Click on the ...
Copy Protection Error: No License found
Problem/Question When Starting the RIP Software an error message shows up: "No license or dongle found" This error message in general indicates that the CodeMeter driver cannot find the dongle. This can also happen when no valid license for the used ...
Error 71, Usage Period Expired
Problem/Question When Starting the RIP Software an error message shows up: “The Usage Period has expired en-/decryption cannot be performed, Error 71" This error message normally indicates that there is no valid license present in the dongle, and the ...
[AE=1504] Error 10053 WSAECONNABORTED
Problem/Question PrintQueue aborts the printing process with Error message “WSA Error WSAECONNABORTED” and “[AE=1504]: An unexpected error occurred while sending data to [Port Address]“ "Error sending data to "[Port Address]". Error 10053 An ...
Cannot Change Ink Assignment
Problem/Question When adding a Print Environment, everything in Print Settings/Ink Assignment is grayed out and the Inks used cannot be changed. Solution/Work-Around For certain printer models the Ink Assignments cannot be changed in the RIP due ...
File could not be parsed
Problem/Question When importing an image, the following error message is displayed and no preview is generated for the image: "Error [102] File could not be parsed" This kind of problem is usually caused either by an image not conforming to the ...
Ergosoft RIP interface language
Problem/Question How can the User Interface Language of the Ergosoft RIP be changed? Solution/Work-Around Open Ergosoft ControlCenter Select "Tools" tab Open <Maintenance Tool> Execute <Select User Interface language> Related Articles & Links Control ...
Hide the Splash Screen
Problem/Question How can I hide the splash screen or start screen when starting Ergosoft 16? Solution/Work-Around The application can also be started via a command line. In order to hide the splash screen at startup, it must be expanded with the ...
Epson Edge Dashboard Interface
What is Epson Control Dashboard and how it can be used? The Epson Dashboard contains a status interface. With the advanced Epson HTM drivers you can load settings and profiles from this interface ('.emx' profiles can be imported directly into PrEnv ...
Transfer data from ErgoSoft RIP 15 to Ergosoft 16
Problem How can data that were created in ErgoSoft RIP 15 (or previous versions) be adopted in Ergosoft 16? Solution Print and Cut Environments created in version 15 can be exported there and imported in version 16. If it is a large number of ...
Unstable System and RIP Shutdown or Ergosoft RIP not starting at all
Problem/Question When you try to start the ControlCenter nothing happens at all even after a restart. A certain component or module is crashing while starting. Possible reason are: Administrative access to folders and Windows O.S. functions. Registry ...
File is not a valid ICC profile
Problem/Question When selecting a certain PrintEnvironment an error message "File is not a valid ICC profile." can appear. This error message indicates that the embedded color profile got corrupted. Try to find out if the ICC is still good by ...
Definition and content of subfolder FILES of the Ergosoft User Data folder
CutData – default output location for file-output cut drivers. Manually deleting these files does not do any harm – as long as the user does not need the data any longer. When creating a CutClient for a file-output cut driver (Flatbed cutters, ...