General Knowledge Base
Error 0x18080015 License transfer not possible
Problem/Question When trying to activate the license ticket online you receive an error message: “Error 0x18080015 License transfer not possible- A license transfer is not possible with the selected CmContainer Please contact support services to ...
Mimaki - Error 11 or 202 Parameter
Problem/Question When sending a job to a Mimaki printer, the job is not printed and you get an error message on the display of the printer: “ERROR 11 - PARAMETER ERROR" or "ERROR 202 - PARAMETER" depending on the model you are using. The print ...
Sequoia Modes
Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...
Where do you rip in Sequoia?
Problem/Question A fundamental question that is asked again and again: “Where do you rip in Sequoia?" This is important for the System Requirements to know. Solution/Work-Around In Sequoia, ripping is always performed on the Client on which the ...
Sequoia Setup Checklist
Problem/Question Recommendations for the Ergosoft 16 Sequoia installation. Solution/Work-Around Hardware PC: 500gb+ SSD, 4 cores CPU, 8 GB of RAM (recommended start configuration) OS: Windows 10 Professional (on all computers) Ethernet: Gigabit ...
Sequoia Limitations
Problem/Question Ergosoft 16 Sequoia has some limitations that are important for installation and use. Solution/Work-Around Installation Master and all Sequoia workstations must use the same build version 64-bit and 32-bit installations in ...
Error 0xc0000005 when starting an application of Ergosoft
Problem/Question When trying to run an application of Ergosoft kind of the following error message appears: “The application was unable to start correctly (0xc0000005)" Error Code 0xc0000005 could be caused by several reasons in a Windows PC like ...
Error: No access to remote storage
Problem/Question During the installation process of Ergosoft 16 Sequoia, after press the <Test> Button when selecting the Shared Storage folder location, you receive the following error message: “Error: No access to remote storage" The error message ...
Activate/Deactivate the Status Monitor
Problem/Question How to activate/deactivate the Status Monitor? Solution/Work-Around Close the PrintQueue Go to "ErgoSoft ControlCenter" Select the tab "Queues" (not the Button <Queues> on the tab "Home"!) Click on the Button <Manage> Select the ...
Different density measurement results between V15 and V16
Problem/Question When comparing density measurements between Ergosoft RIP 15 and Ergosoft 16, differences may occur. This is due to the newly added density specifications for the primary inks. Solution/Work-Around To change back to the default ...
How to use ColorGPS profiles in third party software
Problem/Question How to use ColorGPS profiles in third party software? Some third party software allow us to use external profiles for different reasons as simulation and proofing. Solution/Work-Around CMYK ColorGPS profiles can be used directly in ...
Import filter TIF not licensed
Problem/Question When trying to RIP a job, the error message "Import filter TIF not licensed" appears. This error seems to show up when a new license got entered and the PC hasn't been restarted afterward. Solution/Work-Around Make sure Ergosoft is ...
How to uninstall Windows OS updates
Problem/Question Occasionally Windows updates may bring issues to your system stability and/or in worst cases, create incompatibilities with Ergosoft. In normal situations, Ergosoft's Development Team has a fast issue response to severe issues that ...
Printer Driver not found
Problem/Question Trying to add a new PrintEnvironment or PrintQueue the required driver is not found. The availability of a driver depends on whether a valid license is available and the installed version supports the driver. Solution/Work-Around ...
How to setup CostManager
Problem/Question How to setup Cost Manager Solution/Work-Around Manage Media List Run CostManager and go to tab "Manage Media List" Click <New> to add Media to the list Insert the Cost Factor and an optional Description and confirm with <OK> Give a ...
How to update the dongle time certificate
Problem/Question How to update the dongle time certificate? The "time certificate" must be updated at least with the following error message: "The program will be aborted because the system date does not match with the dongle." Solution/Work-Around ...
Error 0x18088008 Internal error during license transfer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18088008 Internal error during license transfer. Please contact the support service." This error message indicates that there is a communication ...
Error 0x18080003 License cannot be transferred into this CmContainer
Problem/Question When trying to activate the license ticket online you receive an error message: "Error 0x18080003 The license cannot be transferred into this CmContainer. Please choose a different CmContainer and try again" This error message can ...
How to get an installer
Problem/Question You want to get an installer of Ergosoft. The current installer for the latest release of Ergosoft and a previous one can be found on our Documentation Portal. For Ergosoft Sequoia you need the Sequoia Feature Pack in addition to the ...
How to add Fonts to Ergosoft RIP
Problem/Question For several reasons it might apply to install fonts for Ergosoft RIP. Especially when using PDF not heaving the fonts embedded or if one is working with the Variable Data feature it is necessary to add fonts. Solution/Work-Around ...
Windows Printer Port
Problem/Question How to create a Windows Printer Port? Solution/Work-Around Please notice that not all printer models do support Windows Printer port Select <Manage> under "Queues" in the Ergosoft ControlCenter Choose the client to which you want to ...
Previews not generated
Problem/Question When generating the preview, the message "Server is busy" appears and the preview is no longer displayed in the JobComposer. The cause is usually a timeout when updating the preview due to too many (temporary) files. ...
Ergosoft System Requirements
Problem/Question How should the PC be configured for optimal Ergosoft performance? Solution/Work-Around High performance software requires high performance hardware. Operating System: Windows 10 64 Bit, Windows 11 64 Bit * Processor: Intel Core i7 ...
TCP/IP Connections
Problem/Question When using a TCP/IP Ethernet connection to printers, there are some certain requirements recommended to ensure a proper connection. Solution/Work-Around Make sure the following conditions are met: 1000 Base-T compatibility of both ...
Cannot select Snapshots image folder
Problem/Question In rare cases it can happen that in the "Application Defaults > Snapshots" no folder can be selected. This error has a common source when installing the program, which leads to incorrect registry entries for the program. ...
ICC Color Usage and Limits is grayed out
Problem/Question All ColorGPS Profile Editor features are active except the "ICC Color Usage and Limits" is grayed out. Solution/Work-Around The option "ICC Color Usage and Limits" is only active if the used Print Environment contains additional ...
Important information when reporting an issue
Problem/Question You want to submit a ticket to report a technical issue Solution/Work-Around In order for us to provide any suggestions for your problem, we need the following information. Support Data ZIP File Please create and send us the support ...
Mimaki USB connectivity issues
Problem/Question RIP PC or Ergosoft gets no connection to the printer or data transfer stops in the middle of printing using a USB connected Mimaki printer. Solution/Work-Around Check the connection of the USB Cable Remove the USB cable at the end of ...
File could not be rasterized [111]
Problem/Question A job is aborted while rasterizing in RipServer with the following message "File could not be rasterized [111]" The typical source for this problem is that a Postscript file is either too large (Max. size postscript: 500,000 lines) ...
Restore Barbieri Spectro LFP
Problem/Question "LFP is an OEM device and can´t be controlled" The Barbieri Spectro LFP is not recognized in Ergosoft and the Barbieri Gateway displays an error message stating that the Barbieri Spectro LFP is an OEM device and can´t be controlled. ...
Com Error 0x80070005 access is denied
Problem/Question When opening a print environment or starting a PrintClient the following error message is displayed: “Com Error Ox80070005 access is denied" This can happen after a Windows update. Especially with a security update of Windows. ...
What is the Support Data ZIP file?
Problem/Question "What is the purpose of the Support.zip file?" The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...
How to Generate a Support Data ZIP
Problem/Question How to Generate a Support Data ZIP file? Solution/Work-Around Open "ErgoSoft ControlCenter" Select tab "Tools" Start the "MaintenanceTool" <Exit> ErgoSoft ControlCenter and go back to "MaintenanceTool" Select the tab ...
CodeMeter version update error
Problem/Question When you get the "CodeMeter version update error" an older version of CodeMeter Control Center is installed, which is not compatible with the current version of the Ergosoft RIP Solution/Work-Around To solve the problem, the ...
COM Error Module not found or incompatible
Problem/Question When opening a Print Environment the following error message is displayed “COM Error Module not found or incompatible” This can happen because the Print Environment was created in a different version of the program than the one ...
COM Error Class not registered
Problem/Question While running the RIP an error message window appears “COM Error Class not registered” Sometimes the message can have additions, such as “in jobdoc.cpp” Solution/Work-Around Close the program and all related applications Run register ...
Error 10054 Connection closed by remote host
Problem/Question While sending raster data to the printer, the Job is aborted and the PrintQueue shows the error message “Error 10054 Connection closed by remote host” The error message indicates that the connection between Computer/Software and the ...
[AE=1505] HP Raster Library Error –2
Problem/Question RIP Server stops processing the Job in print mode and displays the error message [AE=1505] HP Raster Library Error –2 „HP Raster Library Error –2 Invalid parameter“ This error message most commonly appears on certain HP models when ...
Error 200, CmContainer Entry not found
Problem/Question When Starting the RIP Software or at the installation an error message shows up: "CmContainer Entry not found Error 200" The error message indicates that there is no license container for the started version on this dongle. ...
Error 7, CmStick awaits the restarting of the Encryption Communication Mode
Problem/Question Ergosoft displays the following error message during startup or when the software is already running: "CmStick awaits the restarting of the Encryption Communication Mode Error 7" This Error is very rare, but is usually related to ...
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