Sequoia Master PC is not found by the Client PC

Sequoia Master PC is not found by the Client PC

Problem/Question
When starting a Client PC the you receive an error message that the Master PC cannot be found.

Usually this is a communication problem between the master and the clients.

Solution/Work-Around
  1. Exit the "Ergosoft ControlCenter" on Master PC and Client PC
  2. First start the "Ergosoft ControlCenter" on Master PC
  3. Check whether the "Communication Utility" on Master PC is started
  4. Start as second the "Ergosoft ControlCenter"  on Client PC
  5. Check whether the "Communication Utility" on Client PC is also started
If the Client PC still can't establish a connection to the Master PC, then the RIP Master/Client configuration should be executed again (see instructions here)
Note: Try it by entering the PC name or IP address of the master workstation


    • Related Articles

    • Networked Department Start order (Waiting for Ergosoft communication)

      Problem/Question The following messages may appear when starting a Network Department Client. If this message does not disappear in seconds/minutes, the Client can't connect to the Master. (A permanent network connection between all Networked ...

    • Sequoia Communication Utility

      Problem/Question What is the definition of the Communication Utility? The Communication Utility is a background application and is available in the Windows task bar after starting the Ergosoft ControlCenter. Solution/Work-Around The Communication ...

    • How to update a Networked Department environment

      Problem/Question Your Networked Department setup is running smoothly but you'd like to update to the latest version. Now, you ask yourself What do I have to consider updating the ND setup? Ergosoft's recommendation is to contact Ergosoft and ask for ...

    • Sequoia Modes

      Problem/Question When installing Sequoia you will be asked in which mode you want to install the software. This raises the question “What is the difference between the modes you can run Sequoia?" At this installation window you can select which ...

    • Sequoia Master PC crash

      Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...