About Program and User Data Folders

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• Definition and content of subfolder FILES of the Ergosoft User Data folder

  CutData – default output location for file-output cut drivers. Manually deleting these files does not do any harm – as long as the user does not need the data any longer. When creating a CutClient for a file-output cut driver (Flatbed cutters, ...

• What is the Support Data ZIP file?

  Problem/Question "What is the purpose of the Support.zip file?"   The file support.zip contains information as well as relevant data about the installed version of the Ergosoft RIP and can be a great help in troubleshooting. Below you will find a ...

• Sequoia Program Feature configuration

  Problem/Question How to activate or deactivate options for Client PCs in Sequoia. The Sequoia license specifies which options can be activated. Each of the enabled functions can be activated/deactivated at Ergosoft ControlCenter. Solution/Work-Around ...

• Sequoia Master PC crash

  Problem/Question The Sequoia Master PC is crashed or is temporarily not available. Solution/Work-Around Procedure using a new PC: Install the latest Version of Ergosoft Follow the Installation Description Note: be sure to have the same release ...

• How to update a Networked Department environment

  Problem/Question Your Networked Department setup is running smoothly but you'd like to update to the latest version. Now, you ask yourself What do I have to consider updating the ND setup? Ergosoft's recommendation is to contact Ergosoft and ask for ...